Job Type: Contract position | Full time positionJob DescriptionNote: Applications close Tuesday, October 13th .
This role is strictly open to Brisbane-based candidates only.
Position Title: Desktop Support OfficerContracted till January 29th **** (possible extension) About the Organisation & Team Digital and Technology Solutions (DTS) provides productive, reliable, and secure ICT solutions to support core government operations and agency partners .
About the Organisation & TeamDigital and Technology Solutions (DTS) provides efficient, reliable, and secure ICT solutions to support core government operations and agency partners.The Service Delivery Management team is a client-focused, integral business partner enabling secure, scalable, and modern core ICT services .
As the face of DTS, the team facilitates technology services through customer engagement, support, and education .
Role PurposeWorking within a team of ICT technical specialists, the Desktop Support Officer supports enterprise services and solutions hosted and deployed primarily in Microsoft Windows and M365 computing environments .
This role ensures effective end-user support, environment maintenance, and successful hardware/software deployments across Queensland .
Key Responsibilities & AccountabilitiesKey Responsibilities & AccountabilitiesTechnical Maintenance & Support Install, maintain, and support enterprise ICT environments using relevant platforms and tools .
Provide hardware and software administration for desktop systems, mobile devices, and video conferencing rooms .




Support end-user platforms including Microsoft Configuration Manager (MECM) , Microsoft Intune , and ServiceNow .
Administer desktop security software, including Antivirus controls and Application Allowlisting/Whitelisting .
Maintain standard network operations, working with TCP/IP, LAN, and WAN configurations .
Operations & Problem Solving Conduct systematic analytical and problem-solving activities within an ITIL-based service management framework .
Participate in statewide ICT hardware and software rollouts and deployments .
Consultation & Collaboration Consult, negotiate, and provide expert ICT advice to staff across all levels regarding DTS facilities and operations .
Collaborate effectively within the Technology Services Group, understanding team roles to deliver cohesive support services .
Promote a high-quality customer service culture aligned with quality documentation and continuous improvement .
Key Selection Criteria & EligibilityTechnical Expertise Strong technical knowledge of Microsoft 365 , Windows OS , desktop and mobile hardware, and video conferencing equipment .
Solid understanding of enterprise end-user management tools ( Intune , MECM ) and ITSM platforms ( ServiceNow ) .
Practical understanding of networking fundamentals (TCP/IP, LAN, WAN) .
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
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📌 Desktop Support Officer (Brisbane)
🏢 Select Aust Sydney
📍 Brisbane