Job DescriptionThis role is responsible for delivering cost-effective maintenance support to clients while providing exceptional customer service.
Manage maintenance requests, assess and authorise repairs in line with vehicle contracts and approval limits, and respond promptly to customer, supplier, and internal enquiries.Job RequirementsQualified Motor Vehicle or Heavy Diesel Mechanic with a recognised trade certificationExtensive experience in the motor industryExperience in a customer service role and/or negotiating with suppliersEffective communicator both verbally on the phone & in writing, demonstrating good listening, probing skillsExcellent discretion and tact in dealings with peopleCan resolve problems through to complete resolution for customers in a timely, effective mannerConsistently takes responsibility for high quality, high output work, showing innovative, forward thinking, and solid attention to detailStrong organisational and prioritisation skills - meets specified deadlines and reports regularly on progressJob ResponsibilitiesDrive a strong customer service culture; one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings.Manage and Control Servicing and Repair costs for all fleet vehicles.Minimise down time of vehicles (VOR).
Look to maximise vehicles warranties,



including requests on post warranty support on all manufacturers' "product problem" and other premature mechanical repairs.Advise clients on maintenance related issues covering their vehicle's contract entitlements and inclusions such as - Tyre Allowance, Roadside Assistance and Accident ManagementJob BenefitsRecharge and relax with up to four extra days of leave each year.
We call them Wellness daysWe offer industry leading 20 weeks paid parental leaveSave plenty with vehicle salary packagingMonetary service milestone awardsRecruitment referral bonusDiscounted mobility products and servicesFlexible work arrangementsCareer progression opportunities (over 25% of our vacancies get filled internally!)Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and moreTwo paid volunteer days each year to give back to causes that matter to youHealth and wellbeing support including a subsidy and an innovative Employee Assistance ProgramWhat's nextWe'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.We are a proud equal opportunity employer, and welcome everyone to our team.As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.Aboriginal and Torres Strait Islander candidates are encouraged to apply.
#J-*****-Ljbffr

📌 Maintenance Controller - Commercial (Melbourne)
🏢 SG Fleet AU
📍 Melbourne