Claims Case Manager | Super & Statutory Claims
Ensure Recruitment is partnering with a major Australian organisation as it grows a permanent claims function within a Defined Benefit environment.
You will manage around ***** active matters, owning the claim through evidence gathering, assessment and outcome.
What you will do
Gather and assess medical, employment and supporting evidenceIdentify gaps and obtain further informationAssess eligibility, capacity and invalidityPrepare clear written decisions or recommendationsSpeak directly with members, representatives and familiesManage physical, psychological and other sensitive claims
Ensure Recruitment is partnering with a major Australian organisation as it grows a permanent claims function within a Defined Benefit environment.
You will manage around ***** active matters, owning the claim through evidence gathering, assessment and outcome.
What you will do
Manage claims end-to-endGather and assess medical, employment and supporting evidenceIdentify gaps and obtain further informationAssess eligibility, capacity and invalidityPrepare transparent written decisions or recommendationsSpeak directly with members, representatives and familiesManage physical, psychological and other sensitive claims
Who this suits




We are specifically looking for experienced claims professionals from one of these environments:
Superannuation claims, including disability / TPD / Member claimsWorkers Compensation or Self-insuranceComcare / SRC ActDVA / Veterans CompensationEligibility, liability or other statutory claims
Must-have experience
Current or recent end-to-end claims case managementEvidence gathering and assessment, not just claims administrationDirect member/customer contact, including difficult conversationsEligibility, liability, benefit or claim-decision exposureClear written reasoning and sound judgementAustralian Citizenship essential
If your experience is mainly lodgement, triage, administration or only one part of the claim journey, this role is unlikely to be the right fit.
The human side
Members may be dealing with significant illness or injury, psychological conditions, incapacity, bereavement or veteran-related circumstances.
Empathy matters, but so does being able to progress the claim, make a considered decision and explain it clearly.
What is on offer
Permanent full-time employmentStrong base salary + other benefits100% WFH with equipment providedStructured onboarding and technical trainingSupport from Senior Case Managers and Team LeadersOctober and November starter cohorts
#J-*****-Ljbffr

📌 Claims Case Manager | Super & Statutory Claims (Townsville)
🏢 Ensure Recruitment
📍 Townsville