We are looking for a motivated and customer-focused CYCLING ENTHUSIAST to join our small team at Rev-Bikes in Nunawading.
All-round Store Assistant, focusing on Customer Service and related Admin, with a diverse range of tasks and opportunities (including mechanical training if desired).
Part time or full time considered, with plenty of flexibility in the role, to suit the right candidate.REV-Bikes sell & service eBikes, eTrikes and eTandems (and a growing range of Adaptive eBikes), as well as installing low-powered Conversion Kits to electrify existing bicycles.
Our customers vary widely, but are often retirees and people with various disabilities.This is a dynamic, hands-on role combining customer sales, retail support, website and social marketing, and administrative duties.
You will be the face of the store—helping customers find the right eBikes and accessories, while ensuring smooth day-to-day operations behind the scenes.If you are energetic, organised, and passionate about delivering great customer experiences, this role may be a great fit for you.Key ResponsibilitiesWelcome and assist customers in-store, via phone, and emailUnderstand customer needs,



and recommend suitable bicycles and accessoriesDrive sales through consultative selling and product knowledgeHandle customer enquiries and follow-ups to ensure satisfactionSupport after-sales service and customer retentionAdministration & OperationsProcess sales accurately using Xero & EFTPOSMaintain customer records and CRM updatesAssist with invoicing, quotes, and general admin tasksSupport store presentation, merchandising, and displaysStock & Inventory SupportAssist with stock management, tagging, and receiving deliveriesSupport stocktakes and inventory reportingMonitor and report low stock levelsTeam SupportWork closely with the sales and workshop teamsSupport marketing promotions and in-store campaignsContribute to a positive and high-performing team cultureAbout YouPassionate about bikes & the cycling lifestyle (essential to have at least some experience with bicycles)Confident in customer service and/or retail salesClear communicator (excellent English) with a friendly and qualified approachHighly organised, with great attention to detailComfortable using computers, ideally experienced with Xero & Shopify (or happy to learn)Sales-driven, with a willingness to learn and growReliable, mature, proactive, and a strong team playerWhat We OfferSupportive and passionate team environmentOn-the-job training and product knowledge developmentOpportunity to grow within the businessStaff discounts on eBikes and accessoriesPerformance-based incentives (where applicable)Key Performance Area sSales performance and conversion ratesCustomer satisfaction and service qualityAccuracy in administration and stock handlingContribution to team and store performance
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📌 Retail Sales Assistant – E-Bike & Cycling All-Rounder (Melbourne)
🏢 REV Bikes
📍 Melbourne