Casual Veterinary ReceptionistVicVet | Whittlesea, VIC | CasualBe the friendly face of VicVet.Hi, we're Josh, Kate, Stef, Brianna and Josie and we're the management team at VicVet.We're looking for an experienced and enthusiastic Veterinary Receptionist to join our growing team on a casual basis.Located in Whittlesea, VicVet is a purpose-built veterinary hospital bringing together Primary Care, Emergency and Referral services under one roof.
Open 24/7, we're committed to delivering exceptional patient care while creating a workplace where our people feel valued, supported and empowered to succeed.As the first point of contact for our clients, you'll play a vital role in creating a positive experience for pets and their owners during some of their most important moments.Why Join VicVet?
Be Part of Something ExcitingVicVet is continuing to grow and evolve.
As we expand our Emergency & Referral services while maintaining strong Primary Care foundations, you'll have the chance to be part of a progressive and collaborative hospital that's shaping the future of veterinary care in Melbourne's north.One Team ApproachOur reception team works closely with veterinarians, nurses and hospital leadership to ensure every patient and client receives exceptional care.Whether you're helping a worried emergency client, welcoming a puppy for its first vaccination, or coordinating communication between departments, you'll be an important part of the patient journey.Variety Every DayNo two days are the same at VicVet.
You'll support both our Primary Care and Emergency & Referral teams, giving you exposure to a diverse caseload and a fast-paced environment where you'll constantly learn and grow.A Supportive CultureWe're proud of the positive workplace culture we're building.You'll be supported by approachable leaders, experienced colleagues and a team that genuinely enjoys working together.




We believe in treating our clients, patients and each other with kindness, respect and professionalism.About the RoleAs a Casual Veterinary Receptionist, you'll help ensure the smooth day-to-day operation of the hospital by providing outstanding customer service and administrative support.Responsibilities include:Greeting clients and patients with warmth and professionalismManaging incoming phone calls and emailsBooking appointments and coordinating schedulesProcessing payments and managing accountsHandling emergency enquiries and directing cases appropriatelySupporting communication between clients and clinical teamsMaintaining accurate patient recordsAssisting with general administrative duties and reception workflowWorking collaboratively with both Primary Care and Emergency & Referral departmentsFollowing cleaning protocols each shiftAbout YouWe're looking for someone who:Has previous veterinary reception experience (preferred)Has exceptional customer service and communication skillsRemains calm and compassionate during busy or emotional situationsIs organised, efficient and able to multitaskEnjoys working in a fast-paced environmentIs confident using computer systems and learning new software (if you're already confident using EzyVet, this is advantageous)Has a positive attitude and enjoys being part of a teamMust be available to work evenings, weekends and public holidaysWhat We OfferCompetitive hourly ratesGenerous staff discounts for your petsEmployee Assistance Program (EAP)Access to retail, travel, fitness and health discountsA contemporary, purpose-built hospital environmentOngoing training and development opportunitiesExposure to both Primary Care and Emergency & Referral servicesFlexible casual shiftsThe opportunity to grow with a rapidly expanding veterinary hospitalWe hope you enjoy this role and become part of our team.
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