We have a fantastic part time opportunity for an experienced, customer-focused and highly organised Receptionist to join our friendly Support Office team based in Malvern.Reporting to the Executive Assistant to the CEO, you will be the face of Austin Group, playing an important role in creating positive experiences for our customers, suppliers, visitors and team members.
From managing incoming enquiries and coordinating office administration to supporting internal stakeholders, you will be at the heart of our Support Office operations.We are a family-owned business that prides itself on exceptional service, genuine relationships and a welcoming culture.
As such, we're looking for someone who is warm, professional, proactive and enjoys helping others.This is a permanent part-time opportunity working Monday to Thursday, 9:30am to 4:30pm (26 hours per week).
The role offers an excellent work-life balance while remaining an integral part of our Support Office team.Key ResponsibilitiesWelcome and assist visitors in a professional and friendly mannerManage incoming phone calls and email enquiries efficientlyDeliver exceptional customer service to both internal and external stakeholdersResolve customer enquiries and complaints with empathy and professionalismProvide assistance regarding stores, products, promotions,



online orders and returnsCoordinate incoming and outgoing mail and courier servicesMaintain accurate customer and administrative recordsManage company travel bookings and arrangementsAssist with conference, event and meeting coordinationSupport office facilities, stationery and general administrative requirementsContribute to the ongoing improvement of office systems and processesAbout YouTo be successful in this role, you will bring:Previous experience in a Receptionist, Customer Service or Administration roleAn exceptional telephone manner and professional presentationStrong organisational and time management skillsThe ability to multitask and manage competing prioritiesExcellent communication and problem-solving skillsA positive, proactive and approachable attitudeIntermediate Microsoft Office skills, including Outlook, Word and ExcelThe ability to remain calm and solution-focused in a fast-paced environmentPermanent part-time opportunity offering excellent work-life balance50% discount across GAZMAN, Perri Cutten and Cable MelbourneFree onsite parking at our Malvern Support OfficeOpportunities to attend company events, conferences and celebrationsA supportive leadership team and team-oriented cultureThe opportunity to build your career with one of Australia's leading fashion groups.
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📌 Receptionist (Melbourne)
🏢 GAZMAN
📍 Melbourne