The Opportunity
Woolworths Group is one of Australia's most recognised and trusted brands.
As a Customer Support Representative, you'll play an important role in supporting customers during one of the busiest times of the year.
This is a short-term Christmas casual assignment commencing 9 November and finishing 3 January, making it ideal for candidates looking for temporary work over the holiday period.
The Role
With the busy Christmas period approaching, Woolworths is looking for enthusiastic, customer-focused individuals to join its Inbound Customer Support Team for a short-term seasonal assignment.
If you enjoy helping people, thrive in a fast-paced environment and want to be part of a supportive team over the festive season, this could be the perfect opportunity for you!
As a Customer Support Representative, you'll be the first point of contact for a range of customer enquiries.
You'll provide friendly, accurate and effective support while helping customers with their questions and concerns.
Key responsibilities include:
Managing inbound customer calls, emails and chats
Providing accurate information and practical solutions
Navigating multiple systems efficiently
Using initiative and problem-solving skills to meet customer needs
Delivering a positive customer experience in a fast-paced environment




Operating Hours: Rotating roster from Monday to Friday 9:00am to 7pm and Saturday and Sunday between 10:00am to 4:00pm.
Location: Fully onsite at Mascot, with free onsite parking and a complimentary shuttle bus available.
Employment Type: Casual, short-term Christmas assignment.
Start Date: 9 November.
End Date: 3 January.
Training: Comprehensive onsite training will be provided to set you up for success.
Why Join Us?
Join an award-winning customer service team
Gain experience with one of Australia's leading brands
Work in a supportive and team-oriented environment
Develop valuable customer service and communication skills
Earn competitive casual rates, including applicable penalties
Enjoy convenient onsite facilities, free parking and a complimentary shuttle bus
What You'll Need
At least 6 months of experience in customer service, retail or hospitality
Strong verbal and written communication skills
Confidence using multiple systems and managing time effectively
A proactive, customer-first attitude
Availability to work rotating shifts, including weekends, early mornings and evenings
Commitment to the full assignment period, from 9 November to 3 January ****
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