Customer Service / Reception Team MemberPowerhouse Gym SouthsideAbout UsAt Powerhouse Gym Southside, we're more than just a gym- we're a community.
We pride ourselves on delivering an outstanding member experience in a welcoming, energetic and supportive environment.
Our team is passionate about fitness, customer service and creating a positive atmosphere where every member feels valued from the moment they walk through our doors.We're currently looking for a friendly, reliable and motivated Customer Service / Reception Team Member to join our growing team.About the RoleAs the face of Powerhouse Gym Southside, you'll be the first point of contact for our members and visitors.
This front-of-house role is essential in delivering exceptional customer service while ensuring the smooth day-to-day operation of reception.You'll be responsible for creating a welcoming experience, assisting members with enquiries, supporting sales opportunities, and maintaining the professional presentation of our reception area.Key ResponsibilitiesWelcome members and guests with a friendly, professional attitudeComplete member check-ins, guest registrations and membership verificationsAnswer phone calls, emails and member enquiries promptly and professionallyAssist prospective members with membership information and general club enquiriesProcess member payments accuratelyPromote gym services, retail products, classes, events and current promotionsSupport the club's social media initiatives by encouraging member engagement where appropriateProcess cash and EFTPOS transactions and complete end-of-shift till reconciliationBook appointments,



consultations and classes as requiredMaintain a clean, organised and qualified reception areaAssist with general administrative tasks, including data entry and record maintenanceCommunicate effectively with management, personal trainers and the wider teamMonitor member access and ensure club policies and procedures are followedHandle member concerns professionally and escalatE issues when requiredAssist with opening and closing reception proceduresHelp maintain a positive, welcoming and community-focused club cultureAbout YouWe're looking for someone who is enthusiastic, approachable and enjoys working with people.
You take pride in delivering exceptional customer service and can confidently multitask in a busy environment.Ideally, you'll have:Outstanding customer service and communication skillsA positive, friendly and professional attitudeStrong organisational and time management skillsExcellent attention to detail and accuracyConfidence using computers and learning new systemsThe ability to work both independently and as part of a teamPrevious experience in reception, hospitality, retail or customer service (preferred but not essential)Availability to work a flexible roster, including early mornings, evenings and weekendsWhat We OfferCasual position with flexible hoursComplimentary Powerhouse Gym membershipStaff discounts on apparel, supplements and retail productsOngoing training and development opportunitiesOpportunity for career progression within a growing businessSupportive management and a fun, energetic team cultureA workplace where you'll genuinely enjoy coming to work every day
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📌 Customer Service / Reception (Brisbane)
🏢 Powerhouse Gym Southside
📍 Brisbane