Field Sales Support
Are you a practical problem
solver who enjoys working with people and technology?
Join Permobil Australia as Field
Sales Support and play an important role in helping our customers get the best
possible experience from their assistive technology.
In this hands-on position,
you will work closely with customers, therapists, service partners and
Territory Managers, providing responsive technical support and practical
solutions across Permobil's product range.
From diagnosing and basic repairs
to coordinating equipment trials, deliveries, quotes and product training, you
will help ensure our customers receive knowledgeable, professional and
high-quality support.
This Sydney-based role would suit
someone who is technically minded, customer-focused and enjoys collaborating
with others to solve problems and make a meaningful difference.
What you'll be doing?
In this role, you will:
- Respond to technical enquiries from therapists,
end users, service partners, funding providers and funders.
- Coordinate and deliver trial equipment across the
local area.
- Diagnose and repair power wheelchairs,
power-assist devices and other products within agreed service timeframes.
- Provide technical and programming support to
customers.
- Assist with spare parts, servicing and repair
enquiries.
- Identify the correct parts required for servicing
and repairs.
- Prepare accurate and complete quotes for
products, spare parts and services.
- Set up equipment for product demonstrations and
customer trials.
-
Provide clear product guidance and training to
customers.
-
Process warranty assessments and product returns.
-
Maintain accurate and up-to-date service,
warranty and quotation records.
-
Work closely with Sales, Customer Service,
Product Management, suppliers and other internal teams to resolve more
complex technical enquiries.
-
Maintain tools and service equipment in good
working order.
-
Follow Permobil's quality, safety and compliance
requirements.




What we're looking for?
We are looking for someone who
has:
-A relevant tertiary qualification.
- A current Working with Children Check, or
willingness to obtain one.
- Robust technical aptitude and an interest in
learning how products work.
- Experience in technical support, product support
or assistive technology, although this is desirable rather than essential.
- Basic troubleshooting, problem-solving and
critical-thinking skills.
- A strong commitment to providing an excellent
customer experience.
- A calm, professional and solutions-focused
approach to customer enquiries.
- Clear written and verbal communication skills.
-The confidence to demonstrate products and
deliver engaging training.
- Good computer skills and experience using common
business applications.
- Strong attention to detail and the ability to
maintain accurate records.
- Commercial awareness and the ability to identify
customer needs.
- A collaborative approach and a willingness to
support the wider team.
Why join Permobil?
You will work in an international environment where what you do makes a genuine difference every day.
At Permobil, you will join a collaborative team committed to developing innovative assistive solutions that empower people to live with greater independence.
As Field Sales Support, you will receive comprehensive product training, build valuable technical expertise and work with advanced assistive technology that positively impacts people's lives.
Previous industry experience is
welcomed but is not essential.
Full training will be provided to the
successful candidate.
More importantly, we are looking for someone who is
curious, practical, committed to learning and passionate about delivering an
outstanding, ongoing sales relationship, customer care.
If you enjoy building positive
customer relationships, solving technical problems and working in a hands-on
role with purpose, we would love to hear from you.
Apply today to join the Permobil
Australia team as our next Field Sales Support.
For any recruitment related questions please email ******

📌 Field Sales Support (Sydney)
🏢 Permobil
📍 Sydney