Saige Health and Wellness – Coffs Harbour NSWSaige Health is a mixed clinical practice in Coffs Harbour where patients come to us for everything from diagnostic ultrasound, specialist gynaecologist, Women's Health GP, to allied health services.
On any given day our front desk might greet a nervous first-time scan patient, a regular coming in for ongoing care, and a family juggling several appointments at once.
We believe the care a patient receives starts the moment they walk through the door, and our reception team sets that tone.About the roleWe're looking for a Junior Receptionist who is organised, calm under pressure, and genuinely cares about people.
You'll be the first and last point of contact for our patients and the connection between them and our clinicians.
Because we run several services under one roof, no two days look the same.
Appointments shift, clinicians run late and patients arrive with unexpected questions, so you'll need to think on your feet and find practical solutions while keeping patients informed and at ease.Medical reception experience is welcome but not essential.
We'd rather hire someone with solid organisational skills, a solid work ethic and a caring nature, and teach them the rest.What you'll doWelcome patients warmly, check them in, and handle their questions with patience and discretionManage bookings across multiple clinicians and services, including preparation requirements such as fastingHandle phone calls,



emails and online enquiries promptly and professionallyProcess payments, Medicare and private health fund claims, and referralsAdjust schedules when things change, rebooking patients and communicating delays with empathyKeep patient records accurate and confidentialSupport the clinical team with administrative tasks and keep reception running smoothlyWhat we're looking forExcellent organisational and time-management skillsStrong problem-solving ability: you like working out the best path when plans changeA compassionate, patient-focused approach, especially with people who are unwell, anxious or distressedClear, friendly communication in person and on the phoneReliability, initiative and a strong work ethicConfidence with computers and a willingness to learn new softwareHigh attention to detailMedical reception, basic knowledge of medical terminology, practice software or Medicare billing experience is a bonusNational Police Check and Working with Children Check are requiredAvailability for Monday to Friday is preferred but flexible for the right candidateWhat we offerA supportive team that values kindness, initiative and doing things properlyFull on-the-job training in our systems and clinical workflowsRoom to grow.For those who want it, there are pathways into senior reception, practice coordination or administration, and support toward qualifications such as a Certificate III or IV in Health Administration
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📌 Junior Medical Receptionist (Coffs Harbour)
🏢 Saige Health and Wellness
📍 Coffs Harbour