Job DescriptionKnow how to build a great customer relationship?
We're looking for someone to become the local face of TVH across our Darwin customer base.TVH is looking for a Customer Service Manager to join our Darwin operation, taking ownership of local customer engagement across a portfolio of key accounts.This is a field-based role for someone who enjoys being close to their customers.
You'll spend time at client sites and facilities, attend regular contract meetings, understand what matters to each customer and work closely with our Operations and Services teams to make sure we're delivering on our commitments.You'll be the person customers know they can call.
Whether it's following through on outstanding works, understanding a service issue, coordinating a variation or making sure the right people are connected internally, you'll help keep the relationship and service delivery moving.You'll also support the mobilisation of new and varied contracts and identify opportunities that naturally emerge through your customer relationships, connecting these with our Client Relationship Manager and Sales teams to progress.What You'll Be DoingManaging local relationships across assigned customer accountsSpending time with customers at their sites and facilitiesAttending monthly contract and customer meetingsStaying across customer KPIs,



outstanding works and service expectationsWorking closely with Operations to resolve customer-facing issuesSupporting new contract mobilisations and tracking progressIdentifying opportunities for additional services and growth within existing customer relationships and progressing these with the appropriate internal teamsForecasting upcoming work across your accountsIdentifying and escalating opportunities for additional services and growthWhat You'll BringYour background may be in account management, customer service, facilities, service coordination or operations, ideally within a technical, trade, maintenance or service-based setting.You'll bring:Experience managing customer relationships within a service or maintenance environmentStrong relationship-building skills and confidence engaging with customers face-to-faceAn understanding of operational service delivery and how customer commitments translate into actionThe ability to manage multiple customer accounts, priorities and competing demandsStrong communication skills with the ability to work effectively across customers and operational teamsCommercial awareness, with the ability to identify variations and potential growth opportunitiesAn understanding of work orders, quotes and contract variationsStrong organisation and follow-through, particularly when coordinating issues through to resolutionA current Australian Driver LicenceWhy TVH?
TVH is a national technical services business operating across HVAC-R, HVAC Hygiene, Fire, Electrical, Hydraulic and associated services.You'll have the backing of a national organisation while building genuine relationships and visibility within our Darwin operation.If you enjoy being out with customers, solving problems and making sure the service experience matches the promise, we'd like to hear from you.
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📌 Customer Service Manager (Darwin)
🏢 Total Ventilation Hygiene Pty
📍 Darwin