Working across business and technology teams, you'll be responsible for investigating and resolving Workday issues, managing stakeholder expectations, and improving support outcomes.
The successful candidate will be comfortable moving between operational support activities and business analysis responsibilities, bringing a hands-on approach to problem solving and continuous improvement.Key responsibilitiesAnalyse, investigate and troubleshoot Workday support tickets and system issuesPerform root cause analysis and work with technical teams to drive resolutionPartner with business stakeholders to understand issues and recommend solutionsSupport BAU operations and contribute to ongoing platform stability and performanceAnalyse integrations, data flows and system dependencies across the Workday ecosystemGather, document and validate business and technical requirementsFacilitate workshops and stakeholder discussionsDevelop process maps,



user stories and business analysis artefactsIdentify opportunities to improve support processes, documentation and user experienceAct as a key link between business users, support teams and technical specialistsAbout youDemonstrated experience supporting and troubleshooting Workday environmentsStrong Business Analysis experience within complex enterprise organisationsExperience managing incidents, service requests and support queuesProven ability to perform root cause analysis and resolve complex system issuesKnowledge of Workday integrations and interconnected systemsStrong stakeholder engagement and communication skillsAbility to balance operational support responsibilities with business analysis activitiesExperience documenting requirements, processes and solution recommendations
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📌 Workday Business Analyst (Sydney)
🏢 seek.com.au
📍 Sydney