We're looking for an experienced Practice Manager who is proactive, commercially aware and ready to lead the day-to-day operations of our established General Practice.Strong operational and people-management skills are essential, but we also believe workplace culture matters.
We are proud of our supportive setting, where hard work, mutual respect, teamwork and a good sense of humour go hand in hand.We value trust, practical problem-solving, open communication and a positive, can-do attitude.Could this be you?
We are seeking a knowledgeable and hands‐on Practice Manager to lead our reception and nursing teams, support our GPs and oversee the efficient, compliant and sustainable operation of the practice.What We OfferA supportive transition and handover from our current Practice Manager, who is actively involved in recruiting her successorA well-established, private billing practiceA close-knit and experienced teamA workplace focused on quality care rather than high-volume medicineThe opportunity to lead meaningful operational and quality improvementsA varied, autonomous role with genuine scope to influence the practiceSupportive GPs and staff who value collaboration and continuity of careAbout UsArana Hills Medical Centre is a long-standing private billing general practice in Brisbane's north-west.Our practice is committed to providing high-quality, patient-centred healthcare through longer appointments, continuity of care and meaningful patient relationships.
Our GPs have a diverse range of clinical interests, and we maintain a strong focus on education, mentoring and professional development.For more than 40 years, we have welcomed medical students and GP registrars into our practice.
We are supported by an experienced team of receptionists and nurses who work collaboratively to provide a positive experience for patients and practitioners.This vacancy has arisen as our current Practice Manager moves on to a recent career opportunity.
She remains genuinely invested in the clinic's future and is actively involved in recruiting her successor, with a strong commitment to supporting a positive transition and preserving the values,



culture and legacy that make Arana Hills Medical Centre such a special place to work.About YouThis is an excellent opportunity for an experienced Practice Manager who enjoys combining people leadership, compliance, business administration and hands‐on operational problem-solving.You will be confident supporting GPs and staff, managing change and translating complex regulatory or program requirements into clear, workable processes.You will also understand that practice management can involve everything from workforce planning and accreditation preparation to resolving a technology issue, coordinating a repair or stepping in wherever needed to keep the clinic running smoothly.Must Haves – The Tried & TruePrevious management experience within General PracticeStrong knowledge of private billing General Practice operationsDemonstrated leadership of reception, nursing or multidisciplinary support teamsExperience with recruitment, onboarding, rostering, performance management and staff developmentSound knowledge of Medicare, HPOS, PRODA and general practice billing processesExperience with RACGP accreditation, compliance and quality improvementStrong organisational, communication and time-management skillsConfidence managing competing priorities and operational challengesBe open and confident in the use of technology including apps and programs.
To-Do, Teams, SharePoint, 3CX phone systems.A reliable, approachable and solutions-focused leadership styleExperience with Best Practice Premier and HotDoc, or similar practice-management systemsThe ability to build effective relationships with GPs, staff, patients, suppliers and external stakeholdersExperience with Tanda, Cubiko,



Primary Sense or similar business and practice platforms would be highly regarded.Responsibilities – The Usual SuspectsLead the day-to-day operational management of the practiceSupport GPs, nurses and reception staff while maintaining a strong focus on quality care, continuity and sustainable practice operationsManage recruitment, onboarding, rostering, performance management, staff development and workforce planningCoordinate GP and registrar recruitment activitiesDevelop GP recruitment strategies, including direct candidate outreach, agency liaison, advertising and promotion of the practicePromote the practice model, clinical autonomy and opportunities for GPs to develop special interestsLead RACGP Standards compliance and accreditation preparationDevelop, maintain and implement practice policies and proceduresOversee infection prevention and control, workplace health and safety, risk management and data integrityCoordinate clinical and administrative audits and quality-improvement activitiesImplement Medicare and general practice program changes, including MyMedicare and GP Chronic Condition Management Plan requirementsOversee billing workflows, HPOS and PRODA processes, third-party claims and relevant practice communicationsProvide practical guidance and education to GPs and staff regarding billing, workflow, policies and regulatory changesOversee operational budgets, banking, debtor management, stock ordering and general financial administrationReview suppliers, services and operating costs to identify efficiencies and valueEvaluate and implement practice technology, systems and workflow improvementsOversee practice communications, service promotion and GP recruitment marketingManage facilities, room use, stock, suppliers, contractors and operational disruptionsMaintain effective relationships with patients, GPs, specialists, pharmacies, pathology and radiology providers, suppliers and other stakeholdersTroubleshoot operational, administrative, staffing and technology issues as they ariseReady to Join Us?
If you are an experienced Practice Manager who values quality General Practice, strong workplace relationships and the opportunity to make a genuine contribution, we would love to hear from you.
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📌 Practice Manager - Gp (Brisbane)
🏢 Arana Hills Medical Centre
📍 Brisbane