We are looking for an IT Delivery Manager / Business Analyst to join the Australian Delivery team and lead IT delivery across multiple workstreams.
The role combines delivery leadership with business analysis, translating business needs into functional solutions and coordinating teams and vendors from discovery through deployment and handover.
The scope includes enterprise platforms, cloud migrations and AI-enabled solutions.ResponsibilitiesWork with business users, product owners and client stakeholders to elicit, document, prioritise and validate business requirements, translating business objectives into agreed scope, user stories and acceptance criteriaInvestigate and analyse business processes, procedures and work practices to identify gaps and inefficiencies, and recommend improvements to business practices, system functionality and behaviourUse data and process modelling, including process maps and data flows, to develop clear system and functional specifications for software developers, covering business rules, integrations and dependencies.Clarify requirements and review functional designs throughout developmentAct as the central point of reference for business requirements and functional scope, guiding business and technical teams through solution options, priorities and trade-offs to support project decisionsApply project management methodologies, principles and techniques, including Agile and hybrid approaches, to develop delivery plans, estimate costs and resource needs, and manage scope, schedules, budgets and delivery commitmentsLead cross-functional delivery streams, plan capacity,



recruit and develop teams, and coordinate internal teams and external vendors to manage dependencies and accountability for outcomesLead delivery of AI and generative AI solutions, including large language model applications, coordinating engineering, integration and deployment across cloud and on-premises environmentsIdentify and assess delivery risks, implement mitigation plans, resolve escalations and manage changes by evaluating their impact on requirements, costs, timelines and business outcomesTake responsibility for deploying functional solutions, working with QA and business teams to create, adapt and implement system test plans.Coordinate user acceptance testing, defect resolution and release readiness to ensure system quality and integrityCreate and maintain user guides and training documentation, and conduct formal training sessions and solution demonstrations to support user adoption and knowledge transferMonitor delivery performance through cycle time, throughput and defect trends, communicate progress and risks to stakeholders, and use findings to improve delivery processes and outcomesRequirementsAt least 15 years of experience in IT project, programme or delivery management,



including responsibility for complex initiatives from discovery through implementationA master's degree in finance, business, information systems or a related disciplineAt least 5 years of experience in business analysis and business process optimisation, including requirements elicitation, process modelling, gap analysis and functional specification developmentExperience leading multiple delivery streams and distributed cross-functional teams, with responsibility for budgets, capacity planning and vendor coordinationSound knowledge of the software development lifecycle and practical experience applying Agile, Scrum, Kanban and hybrid delivery approachesExperience delivering enterprise applications, platform integrations or cloud migrations, with an understanding of Microsoft Azure and hybrid cloud and on-premises environmentsStrong stakeholder management, communication and facilitation skills, including executive reporting, requirements workshops and user trainingProficiency with Jira, Confluence, Azure DevOps or Azure Boards, and visual modelling tools such as Miro, Visio or draw.ioEnglish proficiency at CEFR C1 level or aboveNice to have Experience with ERP, BI, TMS or WMS implementations and process improvement in finance, logistics or enterprise operationsFamiliarity with Claude or comparable generative AI tools for business analysis, documentation and delivery planning.Relevant Claude or applied AI certification is an advantageRelevant certifications in Secure, Scrum, Kanban or cloud technologies
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📌 It Delivery Manager / Business Analyst (Melbourne)
🏢 Epam
📍 Melbourne