University of New South Wales – Sydney NSWDuration: 1 X Fixed term until early October ****Location: UNSW Kensington Campus (Hybrid Adaptable Working)Why Your Role MattersAs an Admissions Team Leader, you'll oversee the day-to-day operations of application and admissions processing across several UNSW faculties.
You'll lead, develop and support a team of up to eight Admissions Officers, ensuring high quality service, accurate assessments and smooth workflows throughout the admissions cycle.This role reports to the Operations Manager.
This is a fixed term opportunity until October **** (parental leave contract).
Main Responsibilities (Summary)Lead, coach and develop a team of Admissions Officers, managing daily and peak-period workload within an environment that promotes respect, accountability, quality service and facilities, and fosters initiative and innovation.Ensure fair, consistent and transparent admissions decisions in line with University policy and external regulations.Guide staff to meet service level agreements for application processing and enquiriesAssess applicant eligibility and oversee accurate, complete and up-to-date recordsCollaborate with faculties, Scholarships and other stakeholders to support smooth admissions operationsTrain staff, improve processes, and maintain clear documentationManage escalated cases, fostering a culture of customer service excellence and ensure teams place the needs of potential students at the forefront.Contribute to the statistical reports and suggest continuous business improvements activities of the Admissions Office.Who You AreYou bring strong leadership,



excellent communication skills and a passion for delivering high quality service.
You'll also have:Demonstrated extensive experience in admissionsDemonstrated ability to train, motivate and influence teams – previous leadership experience is highly regardedExperience working with diverse stakeholders across culturesStrong customer service focus with a proactive, solutions-oriented mindsetHigh attention to detail and experience managing high volume workflowsAdvanced digital skills, including Microsoft suite, CRM and student management systemsA positive, adaptable approach to change in a dynamic environmentCandidates will need to have valid working rights – this role is not available for sponsorship.The role is hybrid – Monday to Friday.
We'd expect the successful candidate to work over the end of the year shutdown.Pre-Employment ChecksAs part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.UNSW is committed to equity diversity and inclusion.
Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.
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📌 Admissions Team Leader (Sydney)
🏢 University Of New South Wales
📍 Sydney