Level 3 Support Engineer | Modern Workplace & Cloud Infrastructure | up to $130,000 + super | BrisbaneOur client is an established managed services provider delivering ICT support across end-user computing, Microsoft 365, on-premise and Azure environments.
With a solid focus on reliable service delivery and customer experience, the business continues to improve its processes, tooling and automation.Hybrid working - 2 days in the office, 3 remote.About the RoleBased in Brisbane, this is a full-time Level 3 escalation role.
You'll own complex incidents through to resolution, act as the go-to for Level 1 and 2 engineers, and work directly with customers, vendors and internal teams.
On-call roster participation is required.BenefitsSalary range of $120,000 to $130,000 + super, depending on experienceHybrid working - 2 days in office.Duties / Key ResponsibilitiesOwn and resolve complex Level 3 incidents and service requests across end-user devices, Intune, Microsoft 365, on-premise and Azure-hosted environmentsManage escalations from Level 1 and 2 engineers, providing clear technical guidance and keeping issues moving within SLAAdminister Windows and macOS devices through Intune, and support the Microsoft 365 stack including Teams, Exchange Online, SharePoint Online, Entra ID and Conditional AccessTroubleshoot servers, virtualisation, identity, storage, backup and general networking issues, escalating to specialists where neededMaintain documentation and change records, contribute to service reviews and mentor junior engineersSkills and ExperienceProven Level 3 or advanced escalation support experience,



ideally within a managed services environmentStrong Intune capability, including enrolment, configuration profiles, compliance policies and app deploymentWindows and macOS end-user device support across the full lifecycleBroad Microsoft 365 knowledge, including Entra ID and Conditional AccessInfrastructure experience across Windows Server, Active Directory, Group Policy, Hyper-V or VMware, and Azure VMs, storage and virtual networkingWorking networking knowledge across DNS, DHCP, NAT, Wi-Fi, LAN/WAN, switches and firewalls (deep specialisation not required)Experience working to SLAs using MSP ticketing, monitoring and remote management toolsConfident, personable communicator with a strong customer focusWillingness to participate in an on-call rosterMicrosoft certifications (Endpoint Administrator Associate, Microsoft 365 Administrator Expert or Azure Administrator Associate) and an IT degree or diploma highly regardedAbout Allura PartnersAllura Partners was founded to support private equity firms by placing C-Suites to lead, transform, and scale portfolio companies.
Today, in addition to our proven private equity specialisation, we've become a trusted partner for major ASX-listed and private enterprises in Australia, offering executive search, recruitment, and business transformation.
Known for integrity, reliability, and results, our expertise spans Executive Search, Accounting & Finance, Transformation & Change, and Technology & Digital.
We connect businesses and top-tier talent, exceeding expectations and driving lasting impact.
#J-*****-Ljbffr

📌 Level 3 Support Engineer (Brisbane)
🏢 Allura Partners
📍 Brisbane