Job SummaryWe are seeking a proactive and results-driven Account Manager to lead client relationships and ensure exceptional campaign delivery across digital marketing channels.
This role is responsible for overseeing client campaigns, ensuring timely execution, maintaining strong internal and external communications, and driving client satisfaction and retention.The ideal candidate has a solid foundation in digital marketing, strong organisational skills, and the ability to manage multiple client relationships with confidence and professionalism.Key ResponsibilitiesDaily:Monitor campaign progress, team assignments, and deadline adherenceLiaise with clients to communicate progress, provide insights, and recommend strategy adjustmentsCollaborate with internal teams to align deliverables with client brand voice and goalsEnsure client briefs, changes, and updates are communicated across departmentsProactively follow up with clients and team members to keep projects on trackMaintain a positive, solutions-focused attitude and contribute to a collaborative team cultureWeekly:Facilitate weekly client communications and manage follow-upsReview and analyse campaign performance across traffic, leads, and salesCoordinate internal tasks to align with client priorities and timelinesMonthly:Conduct client reporting sessions and suggest performance-driven adjustmentsUpdate CRM systems and communicate client status changes to leadershipIdentify upsell or cross-sell opportunities for additional servicesQuarterly:Create and present performance summaries to clients and internal stakeholdersParticipate in personal development by completing a marketing-related course or readingProvide feedback for team performance evaluationsKey ChallengesManaging multiple client relationships with consistent,



high-quality serviceCoordinating deadlines and campaign assets across cross-functional teamsAligning campaign strategies with client goals and budgetTracking and optimising campaign performance metricsProactive follow-ups and accountability within the teamInternal RelationshipsAccount Team: Daily project updatesOperations Team: Daily project updatesOperations Manager: Weekly resourcing and approvalsDepartment Heads: Ad-hoc project and client escalationsHR & CEO: Feedback and performance evaluations (quarterly/as requested)External RelationshipsSuppliers: Project deliverables (as needed)Required Soft SkillsTeamworkCommunicationFlexibility & AdaptabilityCustomer service focusIntegrityAttention to detailTime managementNegotiationRelationship buildingOrganisationInitiative and persistenceRequired Hard SkillsSkill – ProficiencyMarketing Strategy- IntermediateSocial Media Ads – IntermediatePPC & SEO – IntermediateWeb Design/Dev- IntermediateCopywriting- IntermediateCustomer Service – AdvancedProblem-Solving – AdvancedMicrosoft Office & G-Suite – Intermediate–AdvancedGoogle Ads Manager – IntermediateCRM Tools – AdvancedAdobe Creative Suite – BasicProject Management Software – IntermediateZoom/Teams – IntermediateSEO – IntermediateSales Funnels & Platforms (e.g. HubSpot, ClickFunnels, High Level) – BasicEducation & ExperienceRequired: Bachelor's Degree in Marketing, Advertising, Communications or a related fieldPreferred: Complementary studies in Business, Communications, or AdministrationExperience: Minimum 5 years in marketing or advertising rolesLanguages: Fluent English (written and spoken)Screening: Written and spoken English assessment, cultural fit evaluationAdditional InformationWork Setting: Fast-paced, team-oriented, client-focused
#J-*****-Ljbffr

📌 Account Manager (Melbourne)
🏢 That Marketing
📍 Melbourne