Job Description
Browns Plains Mazda is seeking a motivated and results‐drivenWorkshop Controllerto join our high‐performing Service Department.
This is a fantastic opportunity for an experienced automotive professional who thrives in a fast‐paced environment and is passionate about delivering an exceptional customer experience.
In this pivotal role, you'll ensure the efficient flow and control of all express workshop repairs, coordinating people, processes, and priorities to ensure every customer request is completed accurately and on time.
You will play a key role in upholding Motorama's reputation for excellence and supporting both our customers and our technical team.
What We Offer
Attractive remuneration package plus commissions
Supportive management and a genuinely positive team culture
Ongoingcareer development opportunities within a large, successful automotive group
The chance to represent aniconic and trusted automotive brand
A stable, full‐time role with a respected employer
About the Role
As the Workshop Controller, your responsibilities will include:
Scheduling and coordinating daily workshop jobs to ensure efficient workflow
Accurately estimating job times and determining start times to meet customer expectations
Allocating repair orders to suitably skilled Technicians based on experience and scope of work
Organising and authorising sublet repairs,



ensuring correct order number usage
Authorising and approving parts on repair orders as required
Ensuring all customer requests are correctly recorded and completed
Monitoring productivity, quality, and turnaround times
Facilitating weekly toolbox meetings to support communication, safety, and performance
Essential Attributes
A proactive can‐do attitude with excellent problem‐solving skills
Strong customer service skills, including face‐to‐face, written, and phone communication
Excellent communication and leadership abilities
Proven experience in the automotive industry (workshop or service environment preferred)
Strong organisational skills and attention to detail
Ability to work calmly and effectively in a rapid‐paced setting
About Browns Plains Mazda
Browns Plains Mazda is proud to be part of the widerMotorama Group, employing over700 staffacross Queensland.
Our continued success is driven by our people, and we are committed to creating a workplace where team members feel supported, valued, and empowered to grow.
We live by our mission:
"To create a COOL, can‐do customer experience — every day, every time, for every customer."
If you're looking to take the next step in your automotive career with a respected and forward‐thinking organisation, we'd love to hear from you.
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📌 Workshop Controller (Queensland)
🏢 Motorama
📍 Queensland