Job Description
The Role
The role is responsible for managing conference and event enquiries, administrative duties, liaising between clients and the F&B; Operations, and assisting the Conference & Events Manager with reporting and driving all top line revenue for the Conference & Event section as per budget.
Major responsibilities are included:
Assist the Conference & Events Manager to ensure the department runs as per professional standards of the hotel
Manage conference, events and group business for the Hotel from initial enquiries through to post-event feedback
Achieve the monthly sales targets and telemarketing goals through proactive selling efforts and ensure upselling of venues, catering, accommodation and other services to capitalize on revenue opportunities
Maintain and develop business relationships with clients to ensure repeat business
Effectively communicate event needs with the Kitchen, Banquet Operations, Reservations teams and all hotel departments daily or as required
Assist the Conference & Events Manager, MICE Business Development Manager and Director of Sales & Marketing as required
Represent the Conference & Events Manager at meetings both internally and externally when required
Prepare weekly reports as and when required
Assist with the training and development of team members who are required to learn the systems and procedures associate with Conference, Events and Groups (Corporate and Inbound).
To ensure event sales & planning runs as per professional standards of the hotel
To be fully conversant with the products, accommodation packages and capacities of the Banquet department and hotel outlets in order to be able to provide professional advice and guidance to prospective clients
To ensure all enquiries are followed up as per the Hotel's policies and procedures, pro-actively invite the clients for site inspections and cross-sell to get business for other market segments too.




To ensure the group resume and banquet event orders are clear, concise and detailed regarding event requirements
To manage all event and group payments from initial deposit through to final payment and ensure these are paid by the deadlines as per contracts and hotel policy
To maintain and develop business relationships with clients
To attend functions as required
To visit competition hotels and maintain a competitive analysis report with event and group information, follow up with these companies / agencies / PCOs and pass the leads to the Business Development Manager and DoSM
To ensure that any externally hired goods and services are booked and correct as stated in guests' confirmation
With Conference & Events Manager develop methods and initiatives to increase department revenue
To ensure that the banquet sales administration procedures, including PM/PX accounts are efficiently and effectively organized
The position requires a flexible work schedule with rotating early starts and weekend requirements at times.
To be successful in this role, you need to:
Have excellent written & verbal communication skills with good attention to detail
Be guest focused, friendly, team orientated and passionate
Minimum of 2 -5 years of experience in a sales role and events coordination within the hospitality industry, preferably in event and corporate sales.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Be sales focused and driven by taking a proactive approach to all sales opportunities.
What We Offer
Car Parking, Dry Cleaning, Staff Meals are included
Opportunities for professional development and career progression
A supportive and dynamic work environment
Employee discounts on accommodation and dining
Amora Hotels and Resorts is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a secure, inclusive & respectful environment for all.
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📌 Conference & Events Executive (Melbourne)
🏢 Amora Hotel
📍 Melbourne