Job Description
Claims Case Manager | Super & Statutory Claims
Ensure Recruitment is partnering with a major Australian organisation as it grows a permanent claims function within a Defined Benefit environment.
You will manage around ***** active matters, owning the claim through evidence gathering, assessment and outcome.
What you will do
Gather and assess medical, employment and supporting evidence
Identify gaps and obtain further information
Assess eligibility, capacity and invalidity
Prepare clear written decisions or recommendations
Speak directly with members, representatives and families
Manage physical, psychological and other sensitive claims
Ensure Recruitment is partnering with a major Australian organisation as it grows a permanent claims function within a Defined Benefit setting.
You will manage around ***** active matters, owning the claim through evidence gathering, assessment and outcome.
What you will do
Manage claims end-to-end
Gather and assess medical, employment and supporting evidence
Identify gaps and obtain further information
Assess eligibility, capacity and invalidity
Prepare clear written decisions or recommendations
Speak directly with members, representatives and families
Manage physical, psychological and other sensitive claims
Who this suits




We are specifically looking for experienced claims professionals from one of these environments:
Superannuation claims, including disability / TPD / Member claims
Workers Compensation or Self-insurance
Comcare / SRC Act
DVA / Veterans Compensation
Eligibility, liability or other statutory claims
Must-have experience
Current or recent end-to-end claims case management
Evidence gathering and assessment, not just claims administration
Direct member/customer contact, including difficult conversations
Eligibility, liability, benefit or claim-decision exposure
Clear written reasoning and sound judgement
Australian Citizenship essential
If your experience is mainly lodgement, triage, administration or only one part of the claim journey, this role is unlikely to be the right fit.
The human side
Members may be dealing with significant illness or injury, psychological conditions, incapacity, bereavement or veteran-related circumstances.
Empathy matters, but so does being able to progress the claim, make a considered decision and explain it clearly.
What is on offer
Permanent full-time employment
Strong base salary + other benefits
100% WFH with equipment provided
Structured onboarding and technical training
Support from Senior Case Managers and Team Leaders
October and November starter cohorts
#J-*****-Ljbffr

📌 Claims Case Manager | Super & Statutory Claims (Townsville)
🏢 Ensure Recruitment
📍 Townsville