Job Description
Mitchelton Wines is seeking aGuest Relationsprofessional to join our team.
This role offers you the opportunity to create memorable experiences for our guests whilst representing the hospitality excellence that Mitchelton Wines is renowned for.
You will be the face of our organisation, providing exceptional customer service and ensuring that every visitor enjoys their time with us.
This position combines guest engagement, relationship building, and operational support to deliver outstanding hospitality in the wine tourism sector.
Key responsibilities
Welcoming guests upon arrival and providing a warm, professional first impression of Mitchelton Wines
Managing guest inquiries and requests with efficiency, courtesy and product knowledge
Coordinating guest check-ins and check-outs, ensuring smooth transitions and guest satisfaction
Providing information about wine experiences, vineyard tours, tasting events and dining offerings
Assisting with booking arrangements and coordinating reservations across our various guest services
Responding to guest concerns and complaints in a qualified and solution-focused manner




Supporting the team with administrative tasks and guest-facing duties as required What we're looking for
Proven experience in customer service / guest services, front office operations, or a similar hospitality role
Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds
A genuine passion for hospitality and a commitment to delivering exceptional customer service
Professional appearance and demeanour, with a friendly and welcoming attitude
Strong organisational skills and the ability to manage multiple tasks and priorities effectively
Proficiency in using front office systems and point-of-sale software (or willingness to learn)
Problem-solving ability and a calm approach to handling guest requests and complaints
Knowledge of wine and wine tourism is advantageous but not essential
Flexibility to work various shifts, including weekends and public holidays as required
High standards of discretion, professionalism and reliability
Abilty to work night shift
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📌 Guest Relations (Victoria)
🏢 Mitchelton Wines
📍 Victoria