Job Description
Thinktank is one of Australia's largest and fastest-growing residential and commercial property non-bank lenders, with a multi-office presence across Australia.
Supported by major local and international institutions, Thinktank is well established in the property finance market.
Continued growth has created an prospect for aHardship & Collections Officerto join our Credit team based in North Sydney.
Role overview
As aHardship & Collections Officer, you will support the proactive management of early to mid-stage arrears across Thinktank's loan portfolio.
Working closely with the Head of Credit – Collections, this role plays a critical part in managing hardship matters with empathy, professionalism and a strong focus on regulatory and commercial outcomes.
You will engage directly with borrowers experiencing financial stress, work collaboratively with internal teams and external partners, and contribute to the ongoing strength of Thinktank's credit and compliance framework.
Key accountabilities
Support the management of the loan book, including proactive management of arrears, defaults and losses
Manage daily dishonours and assist with early to mid-stage pre-enforcement proceedings through to resolution.
Prepare and maintain daily arrears reporting for review
Liaise with borrowers in an empathetic and professional manner during times of financial hardship
Assist in the assessment, recommendation and ongoing management of hardship applications
Work collaboratively with internal stakeholders and external partners including loan servicers,



solicitors and valuers
Support compliance with legislative, prudential and internal policy requirements
Assist with audit processes and support the broader compliance program
Contribute positively to a collaborative, ethical and customer-focused team culture
About you
2-3 years' experience in mortgage / commercial property or asset finance collections
Experience managing early-stage arrears and exposure to hardship applications
Understanding of AML/CTF obligations, the Privacy Act and the National Consumer Credit Code
Strong communication and relationship-building skills
High attention to detail with strong analytical and numeracy capability
Ability to prioritise workloads, multi-task and remain calm under pressure
A professional, ethical and considered approach to customer and stakeholder engagement
Why Thinktank?
We are a little bit different at Thinktank.
There are no unnecessary bureaucracy, politics or egos.
Fairness and transparency sit at the heart of everything we do — how we make decisions, how we work together and how we look after our people.
You'll be trusted, supported and valued, working alongside knowledgeable and welcoming colleagues who genuinely want you to succeed.
We also offer meaningful employee benefits, including Flex Leave in addition to annual leave, and a culture that supports balance and wellbeing.
If you're looking for a role where empathy, integrity and credit expertise come together, we'd love to hear from you.
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📌 Hardship And Collections Officer (Sydney)
🏢 Think Tank Group
📍 Sydney