Job Description
Customer Service Team Member - Adventure Tourism
Like helping people?
Good with details?
Stay calm when things get busy?
You might belong in our Customer Service Team!
This is a hands‐on, varied role that mixes customer service, bookings and day‐to‐day tour operations.
One minute you might be helping a guest over the phone, the next you're assisting to coordinate tour departures, solving a booking issue or getting important information out to our field teams.
You'll be right at the centre of the action, helping make sure our guests are looked after and our adventures run smoothly.
What You'll Actually Be Doing
Chatting with guests via phone and email
Managing bookings, changes and pickup details (accuracy matters here)
Helping coordinate morning tour departures
Keeping important information moving between guests, Operations and Field Staff
Solving problems calmly and professionally
Promoting and upselling our adventure experiences
Using booking systems likeResPax / Cobber
This Role Is a Good Fit If You:
Enjoy helping people and working in a team
Like staying organised and on top of the details
Can keep your cool when it's busy (Jedi-level calm)
Communicate clearly and professionally




Are comfortable switching between different tasks and priorities
Are reliable and show up ready to go
Hold Australian citizenship or permanent residency
Tourism, hospitality or guest service experience would be advantageous but it's not essential.
We'll train you.
The Practical Stuff 6-hour shifts:
6:00am–12:00pm
12:00pm–6:00/6:30pm
Based in Cairns North near the Airport, with occasional shifts at our Marina Office
Flexible availability for varying shift patterns per week
What You'll Get
Full training and ongoing support
A genuinely supportive team
Variety, responsibility, and real‐world skills
Experience across both guest service and tour operations
A role inside a leading adventure tourism company
This role isnot for the faint-hearted— but don't worry, you'll receivesolid trainingand befully supportedevery step of the way!
We're looking for someone who brings valuable energy, attention to detail and a positive attitude.
You don't need to know everything on day one.
You just need to be willing to learn, pitch in and care about getting things right.
And yes, our Team Members get some really cool perks too.
#J-*****-Ljbffr

📌 Customer Service Team Member - Adventure Tourism (Queensland)
🏢 Cairns Adventure Group
📍 Queensland