Job Description
Saige Health and Wellness – Coffs Harbour NSW
Saige Health is a mixed clinical practice in Coffs Harbour where patients come to us for everything from diagnostic ultrasound, specialist gynaecologist, Women's Health GP, to allied health services.
On any given day our front desk might greet a nervous first-time scan patient, a regular coming in for ongoing care, and a family juggling several appointments at once.
We believe the care a patient receives starts the moment they walk through the door, and our reception team sets that tone.
About the role
We're looking for a Junior Receptionist who is organised, calm under pressure, and genuinely cares about people.
You'll be the first and last point of contact for our patients and the connection between them and our clinicians.
Because we run several services under one roof, no two days look the same.
Appointments shift, clinicians run late and patients arrive with unexpected questions, so you'll need to think on your feet and find practical solutions while keeping patients informed and at ease.
Medical reception experience is welcome butnot essential.
We'd rather hire someone with strong organisational skills, a solid work ethic and a caring nature, and teach them the rest.
What you'll do
Welcome patients warmly, check them in, and handle their questions with patience and discretion
Manage bookings across multiple clinicians and services, including preparation requirements such as fasting
Handle phone calls,



emails and online enquiries promptly and professionally
Process payments, Medicare and private health fund claims, and referrals
Adjust schedules when things change, rebooking patients and communicating delays with empathy
Keep patient records accurate and confidential
Support the clinical team with administrative tasks and keep reception running smoothly
What we're looking for
Excellent organisational and time-management skills
Solid problem-solving ability: you like working out the best path when plans change
A compassionate, patient-focused approach, especially with people who are unwell, anxious or distressed
Clear, friendly communication in person and on the phone
Reliability, initiative and a strong work ethic
Confidence with computers and a willingness to learn new software
High attention to detail
Medical reception, basic knowledge of medical terminology, practice software or Medicare billing experience is a bonus
National Police Check and Working with Children Check are required
Availability for Monday to Friday is preferred but flexible for the right candidate
What we offer
A supportive team that values kindness, initiative and doing things properly
Full on-the-job training in our systems and clinical workflows
Room to grow.
For those who want it, there are pathways into senior reception, practice coordination or administration, and support toward qualifications such as a Certificate III or IV in Health Administration
#J-*****-Ljbffr

📌 Junior Medical Receptionist (Coffs Harbour)
🏢 Saige Health and Wellness
📍 Coffs Harbour