Job Description
ABOUT US
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Purpose: To lead, promote, unite, develop and regulate football Vision: To unite and elevate Australian football to become a world class, globally respected system to inspire our national, developing excellence at every level Mission: Working with our stakeholders everyday - to build the capability, capacity and capital we need now and in the future - to transform every football dream into reality
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To achieve the above, we live by our company values which are:
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Welcome:
Open doors, open minds, open hearts - and respect
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Ready:
Always ready, Always ahead
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Connect:
Together, united
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Excel:
Our best, every day in every way
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Protect:
Guarding the game, Securing the future
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WHAT WE OFFER
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At Football Australia we want to look after our people and below are just some of the many benefits of joining our team:
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Flexible work arrangements
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Birthday Leave
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Study Leave
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Wellbeing & Lifestyle leave
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Paid Parental leave in addition to statutory government offering
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Volunteer leave
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Employee Assistance Program (EAP)
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Partner discounts
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Workplace Banking Program
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Social activities such as 5-a-side futsal
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ABOUT THE ROLE
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We are looking for a friendly and enthusiastic
Junior Customer Service Officer
to join our Digital team.
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You will support clubs, players, parents and football administrators using PlayFootball and other digital platforms.



This is a great prospect to build your customer service and digital support experience while contributing to community football across Australia.
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KEY RESPONSIBILTIES
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Provide professional customer support by phone and email.
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Assist users with registration, competition and learning systems.
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Troubleshoot digital platform issues and guide customers through processes.
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Managing, Building and maintaining strong relationships with all our customers, at stakeholders involve in community football.
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Developing a deep understanding of our products and needs of our customers.
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Record enquiries accurately and escalate system issues when required.
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Support customer training and contribute to service improvements.
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SKILLS & EXPERIENCE
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Essential
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Strong customer service and communication skills.
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Confident using and learning multiple digital systems.
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Positive, proactive and team-focused attitude.
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Strong problem-solving and troubleshooting abilities.
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Able to work independently and collaboratively.
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Professional, patient and calm when managing customer enquiries.
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Desirable
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Previous customer service experience.
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Knowledge of football club administration or community sport.
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Experience with registration, competition or learning management systems.
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Experience delivering training or user support.
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Passion for football
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Please submit a resume and cover letter with your application.

📌 Junior Customer Service Officer (Sydney)
🏢 Football Australia
📍 Sydney