Job Description
Join our vibrant team at The Sands Torquay as our Conference and Events Sales Executive, where
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your expertise in event management will play a pivotal role in orchestrating unforgettable events.
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Your role will involve comprehensive planning, organisation, and seamless execution of various
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events, including corporate conferences, golf charity days, event dinner and shows and supporting
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weddings. We are looking for someone who possesses stellar communication skills, thrives under
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pressure, and is driven by a passion for crafting extraordinary experiences.
Key Responsibilities: 1. Events and Conference Sales: n
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Actively pursue new and maintain existing client relationships to boost revenue and position The Sands Torquay as a top choice for events in regional Victoria.
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Possess a thorough understanding of event market dynamics to target suitable business opportunities.
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Utilise strong product knowledge and sales techniques to maximise revenue.
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Efficiently prepare and issue proposals and contracts for events and conferences within 24 hours.
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Organise and conduct property site inspections for potential and current clients.
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Persistently follow up on pending business to capitalise on revenue opportunities.
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Experience with Ivvy and RMS would be of benefit.
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2. Event Coordination: n
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Coordinate external services and products, ensuring accurate quoting and client billing.
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Prepare and disseminate event orders through Ivvy, ensuring internal departments are well-informed.
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Attend event team weekly meetings to confirm event details and focus on guest satisfaction and revenue enhancement.
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Ensure seamless inter-departmental coordination for excellent service delivery.
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Gather guest feedback to enhance client relationships and improve services.
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Proactively address guest issues,



escalating major complaints as necessary.
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3. Health and Safety: n
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Contribute to a safe and healthy workplace environment.
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Comply with safety instructions and procedures.
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Report any safety concerns or incidents promptly.
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4. Professional Development: n
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Engage in ongoing professional development.
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Stay abreast of evolving ICT skills and industry trends.
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5. General Duties: n
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Maintain professional interactions with team members to promote a positive work workplace.
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Provide prompt and professional responses to customers and stakeholders.
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Uphold company values and adhere to SOPs and company policies.
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Meet and Greet clients, professional manner to showcase our resort with on site inspections and attendance at familiarisations where required.
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Qualifications: n
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Bachelor's degree in event management, hospitality or related field.
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Sales experience essential.
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At least 2 years of experience in event planning and coordination.
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Strong organisational and project management skills.
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Excellent communication and interpersonal abilities.
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Proficiency in event management software and tools. (Ivvy and RMS)
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Flexibility to work irregular hours, including evenings and weekends.
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Skills and Attributes: n
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Exceptional organisational and time-management skills.
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Outstanding communication and customer service skills.
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Ability to work efficiently under pressure.
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Strong team player with a collaborative mindset.
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Creative problem-solving and decision-making skills.
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Keen attention to detail.
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Adaptability to changing circumstances and client needs.
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Passion for delivering memorable event experiences.
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Staff Benefits: n
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Staff discounts through the resort.
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Access to Health Club and Golf Course – subject to availability
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📌 Conference And Events Sales Executive (Maternity Leave Cover) (Victoria)
🏢 Thesandstorquay
📍 Victoria