Job Description
Claims Case Manager | Super & Statutory Claims n
Ensure Recruitment is partnering with a major Australian organisation as it grows a permanent claims function within a Defined Benefit environment. You will manage around ***** active matters, owning the claim through evidence gathering, assessment and outcome.
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What you will do
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Gather and assess medical, employment and supporting evidence
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Identify gaps and obtain further information
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Assess eligibility, capacity and invalidity
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Prepare clear written decisions or recommendations
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Speak directly with members, representatives and families
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Manage physical, psychological and other sensitive claims
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Ensure Recruitment is partnering with a major Australian organisation as it grows a permanent claims function within a Defined Benefit environment. You will manage around ***** active matters, owning the claim through evidence gathering, assessment and outcome.
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What you will do
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Manage claims end-to-end
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Gather and assess medical, employment and supporting evidence
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Identify gaps and obtain further information
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Assess eligibility, capacity and invalidity
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Prepare clear written decisions or recommendations
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Speak directly with members, representatives and families
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Manage physical, psychological and other sensitive claims
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Who this suits
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We are specifically looking for experienced claims professionals from one of these environments:
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Superannuation claims, including disability / TPD / Member claims
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Workers Compensation or Self-insurance
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Comcare / SRC Act
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DVA / Veterans Compensation
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Eligibility, liability or other statutory claims
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Must-have experience
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Current or recent end-to-end claims case management
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Evidence gathering and assessment, not just claims administration
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Direct member/customer contact, including difficult conversations
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Eligibility, liability, benefit or claim-decision exposure
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Clear written reasoning and sound judgement
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Australian Citizenship essential
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If your experience is mainly lodgement, triage, administration or only one part of the claim journey, this role is unlikely to be the right fit.
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The human side
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Members may be dealing with significant illness or injury, psychological conditions, incapacity, bereavement or veteran-related circumstances. Empathy matters, but so does being able to progress the claim, make a considered decision and explain it clearly.
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What is on offer
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Permanent full-time employment
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Strong base salary + other advantages
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100% WFH with equipment provided
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Structured onboarding and technical training
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Support from Senior Case Managers and Team Leaders
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October and November starter cohorts
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#J-*****-Ljbffr

📌 Claims Case Manager | Super & Statutory Claims (Townsville)
🏢 Ensure Recruitment
📍 Townsville