Job Description
At Advanced Support Services, we offer individuals the chance to pursue a rewarding career in Disability Support. We believe in making a difference in the lives of individuals living with disabilities, and we are passionate about providing the highest level of care and support.
n
As our organisation continues to grow, we are looking for a reliable, organised and proactive Rostering Officer to coordinate staff rosters, manage shift changes and help ensure our NDIS clients' staffing needs are met.
What We Offer n
n
Part time employment:
3 working days per week (M, W, & F)
n
Immediate start
n
On-call allowance
n
A supportive and inclusive team culture
n
Opportunities for professional development
n
Flexible work-from-home arrangements to support a healthy work-life balance (subject to approval after the first two months of employment).
n
The opportunity to make a real and lasting difference in people's lives
n
About the Role n
As the Rostering Officer, you will primarily be responsible for preparing and maintaining staff rosters, coordinating shift coverage, and completing day-to-day rostering tasks to ensure our NDIS clients receive consistent support.
n
Your key responsibilities will be to:
n
n
Prepare and maintain staff rosters across all services.
n
Match support workers to clients based on clients' support needs, preferences and requests.
n
Manage roster changes when staff call in sick, take leave, cancel shifts or become unavailable.
n
Fill vacant shifts by contacting available staff and arranging suitable replacements as quickly as possible.
n
Respond to last-minute shift requests from clients by finding and arranging suitable support workers.
n
Keep staff availability up to date, including their working days, unavailable dates and shift confirmations.
n




Communicate roster changes promptly to support workers and relevant office staff to keep everyone informed.
n
Liaise with internal Service Coordinators to understand clients' staffing needs and preferences.
n
Follow the organisation's procedures for shift cancellations and staff replacements.
n
Ensure rosters are published, and shifts are filled
at least two weeks in advance
.
n
Refer staff employment matters to HR, including concerns about availability, frequent leave and repeated absences.
n
Keep management informed of staffing needs by advising HR when additional workers are required to cover current or upcoming services.
n
Identify recurring rostering issues and suggest practical ways to improve scheduling and shift coverage.
n
Be part of the on-call roster to attend to urgent staff/client issues outside of business hours (once every 3 weeks / Mon to Fri, 5 pm-9:30 pm / Sat to Sun, 6 am-9:30 pm) - commencing two months after starting the role.
n
What We Are Looking For n
n
At least 1 year of experience in roster management, preferably in the NDIS/disability support or community services sector.
n
A strong work ethic
n
Strong communication and interpersonal skills
n
Strong attention to detail and the ability to manage competing priorities in a busy work environment.
n
Familiarity with rostering systems such as Brevity, Shift Care, or related CRMs
n
Proficiency in Microsoft applications such as Outlook, MS Word, Excel and OneDrive
n
A proactive mindset and team-focused approach
n
Willingness to participate in an on-call roster and respond to out-of-hours queries as needed
n
Requirements n
n
Current Working with Children Check (Blue Card) andthe NDIS Worker Screening Check (Yellow Card)
n
NDIS Worker Orientation Module Certificate
n
Evidence of Australian Work Rights (if applicable).
n
A valid driver's licence
n
#J-*****-Ljbffr

📌 Rostering Officer (Townsville)
🏢 Advance Support Services
📍 Townsville