Job Type: Permanent position | Full time position
Job Description
Designation / Job title : Systems Analyst-****** Primary or Mandatory skills :-
ServiceNow Development & Administrator.
ServiceNow ITSM, ITOM, CMDB, ITAM and Service portal modules.
Good to have skills :
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ITIL Foundations.
Detailed Job description : -
A Qualified IT Qualified with 11+ years of experience with as a Technical Consultation & Management.
Experience with ServiceNow ITSM, ITOM, CMDB, ITAM and Service portal modules.
Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Service Catalog, Knowledge configured and Reports in ServiceNow.




Developed and customized ServiceNow modules to align with ITIL best practices and organizational requirements.
Extensive experience in implementation of Service Catalogs, Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow.
Collaborated with cross-functional teams, including IT operations, development, and business stakeholders, to gather requirements, define solution architectures, and deliver high-quality ServiceNow implementations.
ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD).
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📌 Systems Analyst-261112 (Sydney)
🏢 Tech Mahindra
📍 Sydney