Job Description
Gaming Supervisor Casual (Graveyard Shift)
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Epping Plaza Hotel
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Epping Plaza Hotel is seeking an experienced and motivated
Gaming Supervisor
to join our professional team in an overnight graveyard shift role. This position is ideal for a hospitality professional who thrives in a fast-paced workplace, has exceptional problem-solving abilities, and can confidently oversee gaming operations while delivering outstanding customer service.
Key Responsibilities
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Supervise all overnight gaming room operations
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Ensure compliance with Victorian gaming, liquor, and responsible gambling legislation
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Deliver exceptional customer service and build positive guest relationships
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Lead, mentor, nurture, and support team members to achieve individual and venue goals
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Foster a positive team culture focused on service excellence, accountability, and continuous improvement
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Monitor gaming floor activity and assist patrons with gaming machine enquiries
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Perform gaming, cash, and operational audits
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Conduct security and venue compliance checks
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Handle large cash transactions accurately and professionally
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Balance tills, process payouts, and maintain cash control procedures
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Prepare and serve beverages in accordance with RSA requirements
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Maintain venue presentation, cleanliness, and stock levels
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Promote venue memberships, loyalty programs, and current promotions
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Respond effectively to customer concerns, incidents, and operational challenges
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About You
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Minimum 2 years' experience in a Gaming Supervisor or similar leadership role within a hotel, club, or casino environment
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Exceptional problem-solving and decision-making skills
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Strong cash handling, reconciliation, and auditing experience
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Proven ability to coach, develop, and support team members to achieve high performance standards
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Thorough understanding of Victorian gaming compliance and responsible gambling requirements
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Experience across gaming, bar service, wagering, and customer service operations
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Confident communicator with excellent leadership skills
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Ability to remain calm and professional under pressure
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Highly reliable, organised, and self-motivated
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Comfortable working independently during overnight shifts
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Essential Requirements
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Current Victorian RSA Certificate
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Current Victorian RSG Certificate
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Current Victorian Gaming Employee License
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Availability to work overnight graveyard shifts, including weekends and public holidays
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Desirable (Not Essential)
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TAB Accreditation (TAB Basics and/or Advanced)
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First Aid Certificate
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What We Offer
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Supportive and professional team environment
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Ongoing training and development opportunities
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Career progression pathways
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Opportunity for permanent full-time employment for the right candidate
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If you have a passion for hospitality, strong leadership skills, exceptional attention to detail, and a commitment to developing and supporting your team while maintaining the highest compliance standards, we would love to hear from you.
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📌 Night Gaming Supervisor: Lead & Compliance Champion (Melbourne)
🏢 Epping Plaza Hotel
📍 Melbourne