Ready to combine your clinical expertise, relationship-building skills, and passion for healthcare technology in a role that makes a real impact?
As a Senior Customer Success Specialist, you will work closely with healthcare leaders, clinicians, and administrators across Australia and Current Zealand, helping leading hospitals, healthcare organisations, and academic institutions maximise the value of Wolters Kluwer's trusted clinical solutions , including , , .
Reporting to the Customer Success Manager, APAC, you will serve as a trusted advisor to customers, lead strategic onboarding and implementation initiatives, support customer retention efforts, and act as an escalation point for complex issues.
You will collaborate closely with Sales, Solutions and Marketing teams to deliver tailored success plans that meet each institution's unique goals and requirements.
This is a Permanent, Full-Time position, to be based in Bourke Street, Melbourne, with a hybrid working model of 3 days working from home per week.

📌 Senior Customer Success Specialist - Health Tech (Melbourne)
🏢 Wolters Kluwer
📍 Melbourne