Job Description
At Platform One, we believe customer feedback should do more than sit in a report. We help organisations better understand their customers and turn insights into meaningful action.
n
As a customer intelligence agency, we work with leading brands to deliver customer experience programs that combine technology, data and human understanding. We're looking for a
CX Program Coordinator
who is organised, proactive and passionate about helping clients get the most value from their customer programs.
n
This is an opportunity to build your career at the intersection of customer experience, technology, data and AI while working with a supportive and collaborative team.
What You'll Be Doing n
You'll support the successful delivery of customer experience programs, working closely with clients, Account Directors and internal teams to ensure programs run smoothly and deliver value.
Key responsibilities include: n
Coordinating the day-to-day delivery of customer experience programs, including surveys, reporting, timelines and documentation.
n
Managing enquiries received through client programs and escalating more complex issues when required.
n
Building strong relationships with clients and internal stakeholders.
n
Tracking actions, requirements and deliverables to ensure programs are delivered accurately and on time.
n
Reviewing customer feedback and program data to identify themes, opportunities and emerging issues.
n
Preparing client-ready reports, presentations, meeting notes and other deliverables.
n




Supporting clients in the use of our technology platforms and providing first-line troubleshooting assistance.
n
Maintaining accurate program documentation and contributing to continuous process improvements.
About You n
We're looking for someone with
1-3 years' relevant experience
in a client-facing coordination, program delivery, customer experience or project support role.
n
You'll also bring:
n
Solid written and verbal communication skills.
n
Excellent organisational skills and attention to detail.
n
The ability to manage competing priorities and meet deadlines.
n
Sound judgement and problem-solving skills.
n
Confidence working independently as well as collaboratively within a team.
n
Strong Microsoft Office skills, particularly Excel and PowerPoint.
n
Demonstrated experience using AI tools in a professional or educational setting, with an understanding of how AI can improve productivity, analyse information and support better client outcomes.
n
A curiosity about customer behaviour, data and technology, together with a willingness to learn new platforms and ways of working.
n
Experience using survey, reporting,



customer feedback or workflow platforms will be highly regarded.
Why Platform One? n
At Platform One, you'll join a team that values curiosity, initiative and continuous improvement. You'll gain exposure to leading customer experience programs, innovative technologies and opportunities to develop your career.
n
We offer:
n
Flexible hybrid working arrangements.
n
Exposure to high-profile client programs.
n
Opportunities to work with emerging technologies and AI.
n
Career development and learning opportunities.
n
A collaborative and supportive team culture.
n
Additional leave days and phone allowance.
n
The opportunity to grow your responsibilities as your experience develops.
Our Values n
Kindness Matters
- We support and elevate those around us.
n
Understand First
- We listen, learn and stay curious.
n
Own It
- We take responsibility and deliver with excellence.
n
Be Fearless
- We challenge, innovate and push boundaries.
n
Flex & Adapt
- We embrace change and continuously improve.
Application Process n
As part of our recruitment process, all applicants are required to complete a Predictive Index Behavioural Assessment.
n
The assessment takes about 5 minutes to complete and helps us understand what motivates you at work.
n
Your application will include the following questions:
n
Which of the following statements best describes your right to work in Australia?
n
What's your expected annual base salary?
#J-*****-Ljbffr

📌 Cx Program Coordinator (Melbourne)
🏢 Platform One
📍 Melbourne