Job Description
Casual Veterinary Receptionist
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VicVet | Whittlesea, VIC | Casual
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Be the friendly face of VicVet.
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Hi, we're Josh, Kate, Stef, Brianna and Josie and we're the management team at VicVet.
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We're looking for an experienced and enthusiastic Veterinary Receptionist to join our growing team on a casual basis.
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Located in Whittlesea, VicVet is a purpose-built veterinary hospital bringing together Primary Care, Emergency and Referral services under one roof. Open 24/7, we're committed to delivering exceptional patient care while creating a workplace where our people feel valued, supported and empowered to succeed.
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As the first point of contact for our clients, you'll play a vital role in creating a positive experience for pets and their owners during some of their most important moments.
Why Join VicVet? n
Be Part of Something Exciting
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VicVet is continuing to grow and evolve. As we expand our Emergency & Referral services while maintaining strong Primary Care foundations, you'll have the opportunity to be part of a progressive and collaborative hospital that's shaping the future of veterinary care in Melbourne's north.
One Team Approach n
Our reception team works closely with veterinarians, nurses and hospital leadership to ensure every patient and client receives exceptional care.
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Whether you're helping a worried emergency client, welcoming a puppy for its first vaccination, or coordinating communication between departments, you'll be an important part of the patient journey.
Variety Every Day n
No two days are the same at VicVet. You'll support both our Primary Care and Emergency & Referral teams, giving you exposure to a diverse caseload and a fast-paced workplace where you'll constantly learn and grow.
A Supportive Culture n
We're proud of the positive workplace culture we're building.
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You'll be supported by approachable leaders, experienced colleagues and a team that genuinely enjoys working together. We believe in treating our clients,



patients and each other with kindness, respect and professionalism.
About the Role n
As a Casual Veterinary Receptionist, you'll help ensure the smooth day-to-day operation of the hospital by providing outstanding customer service and administrative support.
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Responsibilities include:
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Greeting clients and patients with warmth and professionalism
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Managing incoming phone calls and emails
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Booking appointments and coordinating schedules
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Processing payments and managing accounts
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Handling emergency enquiries and directing cases appropriately
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Supporting communication between clients and clinical teams
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Maintaining accurate patient records
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Assisting with general administrative duties and reception workflow
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Working collaboratively with both Primary Care and Emergency & Referral departments
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Following cleaning protocols each shift
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About You n
We're looking for someone who:
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Has previous veterinary reception experience (preferred)
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Has exceptional customer service and communication skills
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Remains calm and compassionate during busy or emotional situations
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Is organised, efficient and able to multitask
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Enjoys working in a fast-paced environment
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Is confident using computer systems and learning new software (if you're already confident using EzyVet, this is advantageous)
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Has a positive attitude and enjoys being part of a team
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Must be available to work evenings, weekends and public holidays
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What We Offer n
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Competitive hourly rates
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Generous staff discounts for your pets
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Employee Assistance Program (EAP)
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Access to retail, travel, fitness and health discounts
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A modern, purpose-built hospital environment
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Ongoing training and development opportunities
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Exposure to both Primary Care and Emergency & Referral services
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Flexible casual shifts
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The opportunity to grow with a rapidly expanding veterinary hospital
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We hope you enjoy this role and become part of our team.
#J-*****-Ljbffr

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