14 Oct
|
Peoplebank
|
Melbourne
14 Oct
Peoplebank
Melbourne
Job Description
Peoplebank in Melbourne is seeking an experienced Workforce Management Analyst to support our WFM function, specialising in forecasting, scheduling and real-time performance using Verint. The role focuses on delivering accurate short-term and 12-week forecasts and maintaining fair, compliant rosters in line with EBA rules.
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You will monitor SL, AHT and adherence, drive intraday adjustments, and support capacity planning while ensuring continuity through seamless handover and ongoing improvements
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📌 Verint Wfm Analyst: Forecasting, Scheduling & Real‐Time Ops (Melbourne)
🏢 Peoplebank
📍 Melbourne