Job Description
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Join our team at Benara Nurseries
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Are you Someone who enjoys working with people, staying organised and delivering consistent customer service in a busy environment? Do you want to be part of a company that plays a real role in creating greener communities across Western Australia?
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We are currently looking for a full-time Customer Service / Sales Team member to join our Retail customer team, based at our Head Office in Carabooda.
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CORE VALUES
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Our five core values define our culture and guide how we work together. If they align with what you're looking for, we'd love to see your application.
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Commitment –
Dedicated to quality and excellence
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Culture –
Stronger together, season after season
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Motivation –
Driven by people, powered by possibilities
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Passion –
Doing what we love, every day
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Respect –
Valuing every hand that helps us grow
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ABOUT US
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Established in ****, Benara Nurseries is a family-owned and operated business and one of Australia's largest wholesale production nurseries. Located on a 147-hectare site in Carabooda, Western Australia, Benara is now in its four generation of family ownership. With more than 300 years of combined horticultural experience.
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We supply premium-quality plants to landscapers, retailers, developers, and local government projects across WA. Our success is built on strong values, long-term relationships and a genuine commitment to excellence in plant production.
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ABOUT THE ROLE
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We are seeking full-time, permanent team member to support our Retail customers.
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In this role, you will assist customers from enquiry through to order completion, providing accurate information, coordinating orders and ensuring a high standard of service throughout the process.
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The work can be busy at times, particularly during peak planting and retail seasons, so the ability to stay organised, follow processes and communicate clearly is essential.
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Key Responsibilities include:
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Assisting customers with enquires, quotations and orders.
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Providing accurate information on plant availability, sizes and lead times.
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Maintaining customer records and updating internal systems.
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Working closely with internal teams to support order coordination and deliveries.
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Supporting general sales and customer service activities.
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Building positive, professional relationships with customers.
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ABOUT YOU
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You do not need to know everything about plants on day one – training will be provided, however we are looking for someone with plant knowledge, whether this is from working at a Nursery/Garden Centre or a qualification in Horticulture. What is important is that you are reliable, organised and comfortable working with customers in a busy setting.
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You will be well suited to this role if you:
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Enjoy working with customers and being part of a team.
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Can manage competing priorities while maintaining accuracy.
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Have good computer skills and attention to detail.
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Communicate clearly and professionally.
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Are willing to learn about plants, seasonal availability and production cycles
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Experience in horticulture, landscaping, retail, construction or a related industry is an advantage, but not essential, we do need someone with some plant knowledge.
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WHY JOIN BENARA NURSERIES
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A stable, full time role in a well-established WA business
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Opportunities across both landscape and retail customer support
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Supportive team environment with on-the-job training
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Work in a unique industry with long-term career opportunities
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APPLICATION REQUIREMENTS
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Benara Nurseries is an Equal Opportunity Employer, and we encourage Aboriginal and Torres Strait Islander peoples to apply for this role.
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Please apply with a covering letter and your current resume via the apply button.
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If you have any questions please email ******
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Please note: We will consider all applications, and only successful candidates will be contacted.
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📌 Customer Sales And Orders Consultant (Western Australia)
🏢 Benara
📍 Western Australia