Job Description
About Us n
Respect is a rapidly growing, not-for-profit aged care provider with a proud history of supporting older Australians.
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Our purpose is simple: We exist to ensure older people receive the care they deserve, no matter where they live.
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we're driven by values, not profit, and we are proud to support older Australians with high-quality, person-centred services.
About the Role n
As an Accounts Receivable Officer, you'll play an important role in ensuring accurate and timely billing while delivering exceptional service to our residents, their families and representatives.
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Working within a supportive team, you'll be responsible for a range of billing and accounts receivable activities across our aged care services.
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This is more than a traditional transactional role. We're looking for people who are curious, enjoy investigating and resolving issues, and take ownership of delivering quality outcomes.
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The annual salary is $75,000 plus superannuation and salary packaging benefits.
Your key responsibilities will include: n
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Processing resident billing, invoices, adjustments, credits and refunds accurately and within required timeframes.
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Managing resident accounts, including admissions, departures and changes to fees and charges.
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Investigating and resolving billing discrepancies and responding to customer enquiries.
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Processing payments, direct debits and account reconciliations.
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Reviewing and actioning fee and funding adjustments.
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Working collaboratively with colleagues and operational teams to resolve issues and improve processes.
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Meeting individual and team performance measures while maintaining high standards of accuracy and customer service.
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Supporting the implementation of new systems, processes and ways of working.
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About You n
We're looking for someone who combines strong attention to detail with excellent problem-solving and customer service skills.
To be successful, you'll bring: n
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Experience in accounts receivable, finance administration or a similar role.
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Tertiary qualification in Accounting, Bookkeeping, Business Administration or a related discipline.
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Strong numerical skills and attention to detail.
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A proactive approach to investigating issues and finding solutions.
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Excellent communication skills, with the ability to explain financial information clearly and sensitively.
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Confidence working with financial systems and Microsoft Excel.
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The ability to manage competing priorities and meet deadlines.
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A positive attitude towards change, technology and continuous improvement.
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A team-oriented approach and willingness to support your colleagues.
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Experience in aged care, healthcare, high-volume billing environments or Microsoft Dynamics 365 Business Central will be highly regarded, but is not essential.
Why Join Respect? n
This is an opportunity to join a growing organisation at an exciting time and make a meaningful contribution to how our Finance function operates.
You'll enjoy: n
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Making a difference:
Your work directly supports older Australians and their families.
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Being part of change:
Help shape and improve how we work as we introduce new technology and processes.
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Career development:
Build your skills and experience within a large and growing finance function.
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A supportive team:
Work alongside colleagues who value collaboration, accountability and continuous improvement.
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Purpose-driven work:
Be part of a not-for-profit organisation committed to providing quality aged care.
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📌 Accounts Receivable Officer (Devonport)
🏢 Respect Group
📍 Devonport