Job Description
Customer Service Team Member - Adventure Tourism n
Like helping people? Good with details? Stay calm when things get busy?
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You might belong in our Customer Service Team!
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This is a hands‐on, varied role that mixes customer service, bookings and day‐to‐day tour operations. One minute you might be helping a guest over the phone, the next you're assisting to coordinate tour departures, solving a booking issue or getting important information out to our field teams.
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You'll be right at the centre of the action, helping make sure our guests are looked after and our adventures run smoothly.
What You'll Actually Be Doing n
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Chatting with guests via phone and email
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Managing bookings, changes and pickup details (accuracy matters here)
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Helping coordinate morning tour departures
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Keeping important information moving between guests, Operations and Field Staff
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Solving problems calmly and professionally
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Promoting and upselling our adventure experiences
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Using booking systems like
ResPax / Cobber
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This Role Is a Good Fit If You: n
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Enjoy helping people and working in a team
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Like staying organised and on top of the details
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Can keep your cool when it's busy (Jedi-level calm)
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Communicate clearly and professionally
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Are comfortable switching between different tasks and priorities
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Are reliable and show up ready to go
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Hold Australian citizenship or permanent residency
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Tourism, hospitality or guest service experience would be advantageous but it's not essential. We'll train you.
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The Practical Stuff 6-hour shifts: n
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6:00am–12:00pm
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12:00pm–6:00/6:30pm
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Based in Cairns North near the Airport, with occasional shifts at our Marina Office
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Flexible availability for varying shift patterns per week
What You'll Get n
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Full training and ongoing support
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A genuinely supportive team
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Variety, responsibility, and real‐world skills
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Experience across both guest service and tour operations
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A role inside a leading adventure tourism company
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This role isnot for the faint-hearted— but don't worry, you'll receivesolid trainingand befully supportedevery step of the way!
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We're looking for someone who brings positive energy, attention to detail and a positive attitude. You don't need to know everything on day one. You just need to be willing to learn, pitch in and care about getting things right.
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And yes, our Team Members get some really cool perks too.
#J-*****-Ljbffr

📌 Customer Service Team Member - Adventure Tourism (Queensland)
🏢 Cairns Adventure Group
📍 Queensland