Senior Case Engineer Ibm Filenet Case Manager
We are looking for a highly skilled Senior Case Engineer with extensive experience in IBM FileNet P8, IBM Case Manager (ICM), IBM Business Automation Workflow (BAW), and IBM Content Navigator (ICN). The ideal candidate will play a key role in designing, developing, and supporting enterprise-scale Case Management and Content Management solutions while driving technical excellence across delivery teams.
Key Responsibilities
Design, develop, and implement enterprise Case Management solutions using IBM FileNet and IBM Case Manager.
Configure case types, workflows, business processes, roles, and in-baskets.
Develop custom components, ICN plugins, integrations, and APIs.
Build scalable REST/SOAP-based integrations with enterprise applications.
Perform solution design, technical reviews, impact assessments, and performance optimization.
Troubleshoot complex production issues and provide L2/L3 support.
Support platform upgrades, migrations, modernization, and release activities.
Create technical design documentation, deployment guides, and operational runbooks.
Mentor team members and provide technical leadership across projects.
Collaborate with business stakeholders, architects, and cross-functional teams in an Agile workplace.
Required Skills
5+ years of hands‐on experience in IBM FileNet P8 and IBM Case Manager.
IBM FileNet Content Engine (CE)
IBM Process Engine (PE)
IBM Business Automation Workflow (BAW)
IBM Content Navigator (ICN)
Strong development experience in Java, J2EE, Spring Boot, REST APIs, and Web Services.
Experience developing custom widgets, ICN plugins, and workflow solutions.
Good understanding of Case Builder, Process Designer, ACCE, and ECM architecture.
Strong analytical, troubleshooting, and production support skills.
Experience working in Agile/Scrum delivery environments.
Preferred Skills
Banking or Financial Services domain experience.




Experience with DevOps, CI/CD pipelines, and cloud-based deployments.
Knowledge of ReactJS/Angular integrations and microservices architecture.
Exposure to ECM migration and modernization initiatives.
IBM FileNet, BAW, or related certifications.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‐powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always‐on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‐first organization, we empower our people to work on next‐generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
Join Infosys and be part of a culture that's not just promised—it's certified. #TopEmployer**** #ThriveAtInfosys Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Location
: Sydney.




Salary
: AUD - Annual Gross. The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.
Flexible working arrangements
: hybrid, reviewed case by case basis. Feel free to connect with your recruiter to learn more about how this works in practice.
Key Skills
IBM FileNet P8 (Content Engine & Process Engine), IBM Content Navigator (ICN), Workflow Development, ICN Plugins, EDS, Java/J2EE, Spring, JUnit, Hibernate/iBatis, REST/SOAP Web Services, WebSphere Application Server, Agile Methodology.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always‐on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI-first organization, we empower our people to work on next‐generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. Join Infosys and be part of a culture that's not just promised—it's certified. #TopEmployer**** #ThriveAtInfosys Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
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📌 Senior Case Engineer - Ibm Filenet Case Manager (Sydney)
🏢 XPT Software Australia Pty
📍 Sydney