Hoopla Kitchen & Bar Bayswater pty ltd – Bayswater VIC
Join Hoopla as an Assistant Venue Manager, supporting daily operations and helping lead a team of 60+ staff in a busy family entertainment venue. Working closely with the Venue Manager, you'll keep shifts running smoothly, support staff across all departments and ensure every guest receives great service. You must be comfortable taking charge of the venue in the Venue Manager's absence.
Key responsibilities
Support the Venue Manager with daily operations across reception, attractions, parties and food and beverage service
Confidently lead shifts, delegate tasks and coordinate a large team during busy trade
Assist with rostering, staffing levels and managing last-minute absences
Help onboard, train and coach staff, reinforcing transparent expectations
Handle customer enquiries, feedback and complaints professionally
Work closely with supervisors and the kitchen team to keep service running efficiently
Maintain high standards of safety, cleanliness and venue presentation




Oversee opening and closing procedures, cash handling and daily checks
Identify operational issues and take action to resolve them
About you
Previous experience as an Assistant Manager, Duty Manager or Supervisor in hospitality, entertainment, retail or a similarly busy environment
Strong leadership skills and the confidence to help manage a team of 60+ staff
The ability to take ownership of a shift and make sound decisions under pressure
Excellent communication, organisation and problem-solving skills
An approachable but firm leadership style, with the ability to motivate staff and maintain standards
A hands-on attitude and willingness to assist wherever needed
Availability to work weekends, evenings, public holidays and school holiday periods
About us
Hoopla combines family entertainment, dining, birthday parties and functions in one energetic venue.
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📌 Assistant Manager (Melbourne)
🏢 Hoopla Kitchen & Bar Bayswater
📍 Melbourne