Customer Engagement Consultants - Outbound Calling
Expressions of Interest | Donor Support & Fundraising Officers | Not For Profit
Are you a confident communicator who enjoys building relationships over the phone? Do you have experience in fundraising, customer service or outbound calling and want to put your skills towards a meaningful cause?
Talent Connect Australia is looking to connect with enthusiastic and personable candidates interested in donor support and fundraising opportunities within the NFP space.
Key responsibilities may include:
Making outbound calls to existing donors and supporters regarding fundraising campaigns, appeals and initiatives
Building rapport with supporters and encouraging ongoing engagement and donations
Providing information about campaigns and the impact of donor contributions
Responding to donor enquiries via phone and email
Updating donor records and maintaining accurate information within CRM systems
Processing donations and assisting with fundraising administration




Following up with supporters and assisting with donor retention activities
Working towards campaign targets while delivering a positive supporter experience
About You:
Experience in outbound calling, fundraising, telemarketing, donor support or customer service
Confidence making proactive calls and engaging people in meaningful conversations
Strong communication skills and the ability to build rapport quickly
A friendly, resilient and professional telephone manner
Experience working towards targets or campaign objectives
Valuable administration skills and confidence using CRM systems
A genuine interest in the NFP sector and supporting meaningful causes
Previous fundraising experience is highly regarded but not essential.
If you enjoy speaking with people, are confident making outbound calls and would love to contribute to meaningful fundraising campaigns, we'd love to hear from you.
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📌 Customer Engagement Consultants - Outbound Calling (Sydney)
🏢 Talent Connect Australia
📍 Sydney