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Sales Associate Full Time Chatswood Chase
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The Hermès Chatswood Chase Boutique focuses on providing extraordinary service to all clients. This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.
Key Responsibilities
Strive to provide exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès
Practice the Orange Box Ceremony and Hand Rituals
Clientele with current and potential clients to establish and maintain client relationships
Handle complex client experience concerns and issues, i.e. dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook
Offer exceptional aftersales experience to all clients with assessment of repairs and accurate completion of relevant forms




Capture accurate and relevant information through POS and CRM systems
Communicates feedback gathered through in-store activities to store management
Utilise professional and elegant dialogue with clients and team members
Meticulous visual merchandising and housekeeping of retail floor areas
Understanding and sharing of métier performance
Sharing of key information about the métier
Training and sharing on recent product launches, particularly for new joiners
Sharing and being an expert on care and aftersales
Demonstrate and encourage team to master the Métier Hand Rituals
Positive teamwork and provides support or their Ambassadorship
Daily Operations
Daily housekeeping duties
Assist in stock duties including unpacking, validating and distributing stock deliveries
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📌 Sales Associate (Full-Time) - Chatswood Chase (Sydney)
🏢 aloyoga
📍 Sydney