Job Description
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Help Us Shape the Future of Aged Care
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If you're great with people, skilled at guiding clients towards great care outcomes, and love solving problems – this could be the opportunity for you.
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Trilogy Care is growing fast and we're looking for empathetic, curious, and capable people to join us on our journey. This is your chance to be part of a rapidly expanding organisation where your work truly makes a difference every day.
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Role Overview
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As an
Accounts Support Partner,
you will be the first point of contact for all accounts-related inquiries from our Clients and Service Providers. Every call presents a unique challenge, requiring you to assess the needs of the caller, navigate investigation pathways, and provide resolutions in line with business guidelines and compliance standards.
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What You'll Do
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Handle high-volume inbound calls
and enquiries in a structured support environment, ensuring every interaction is timely, professional and client-focused
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Be the first point of contact
for clients requiring assistance with invoices, account statements, payments, and reimbursements
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Manage client accounts
by identifying discrepancies and resolving billing or payment issues efficiently and accurately
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Deliver outstanding customer service
through prompt, clear communication across phone and email
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Build meaningful client relationships
by understanding client needs and providing tailored, solution-focused support
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Collaborate with internal teams




to resolve complex queries and ensure seamless account management and an exceptional customer experience
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Use multiple systems and CRM platforms
while maintaining accuracy, speed and attention to detail
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What You'll Bring
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Recent contact centre experience, confidently handling high-volume inbound calls
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Excellent communication and active listening skills, with a customer-first mindset and positive attitude
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Strong problem-solving ability, using critical thinking to investigate issues and resolve them effectively
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Tech-savvy capability, comfortable using Microsoft Office 365 (especially Excel) and learning new systems quickly
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High attention to detail, ensuring accuracy in financial transactions, billing records and client account management
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Empathy, resilience and adaptability, remaining calm under pressure while supporting older Australians and their families
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A collaborative, team-oriented approach, with a friendly phone manner and ability to build rapport quickly
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Experience with accounting software such as MYOB, QuickBooks or SAP (desirable but not essential)
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Why Trilogy Care?
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Expansive new King Street office with excellent facilities,



close to public transport, cafes, and restaurants
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Vibrant business & team culture with regular social events
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Ongoing training workshops and support from Learning & Development, peers, and managers
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EAP support for you and your immediate family
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Employee discounts on groceries, fuel, utility bills, wellness and more
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Unlock your Potential with Trilogy Care
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Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team! Whether you're in care, finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.
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Please note
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To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request skilled references during onboarding.
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We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.
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📌 Customer Service - Accounts (Brisbane)
🏢 Trilogy Care Pty
📍 Brisbane