IAG is seeking a seasoned Business Analyst to bridge business and technology across contact centre platforms in Australia. You will unpack demand, document requirements, provide estimates, groom the backlog and support prioritisation for sprint delivery.
Join a transformation program delivering NICE CXone, IEX, Nexidia analytics, and AI capabilities. This role is full time and based in Gadigal Country (Sydney), Meanjin (Brisbane) or Naarm (Melbourne).
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📌 Senior Contact Centre Tech Ba — Flexible, Impactful (Melbourne)
🏢 Iag
📍 Melbourne