Love a warm welcome and a beautifully run workplace? Ready to be the glue that holds a national head office together? Join OzHarvest and become the friendly first face of our Alexandria head office. You'll greet guests, keep the place humming and back our teams across the country, all in service of our purpose to 'Nourish our Country'.
Organised, upbeat and obsessed with great customer service? Come and make a real difference with us.
About OzHarvest
Our purpose is to Nourish our Country — through food rescue, education, community engagement and innovation. We are a magnet for magnificent people, connected by a common purpose, and we embrace every challenge with optimism, dignity and respect.
About the Role
The Office Manager is the warm and friendly 'first face' of OzHarvest, responding to queries from the public – at the reception desk, over the phone and by email.
The Office Manager has touchpoints across all areas of the organisation, providing cross-functional support to national and NSW teams with an administrative and customer service focus.
This role is the glue of our national headquarters. A full-time office-based role in Alexandria, Sydney, you will support our team by ensuring HQ's smooth and efficient operations. The Office Manager will have a strong sense of ownership and pride in their work while keeping HQ humming.
Your Key Responsibilities
Maintain a welcoming, inclusive and connected environment for staff, volunteers and visitors
Staff the HQ reception desk and welcome guests, visitors and contractors to OzHarvest
Manage OzHarvest phone lines and public and internal inboxes. Respond to queries from the community or forwarding them to the relevant team/staff member for follow‐up
Respond to people seeking food relief with care and empathy
Build a sound working knowledge of OzHarvest's programs,



sites and services so enquiries are answered or directed accurately
Train and supervise volunteers to provide reception support
Respond to internal queries
Office management
Take ownership of the HQ environment, keeping common areas and shared facilities (including reception, meeting rooms, staff kitchens and lockers) clean, secure, functional and welcoming
Coordinate building access and security, for staff and contractors, with IT and building management
Act as the main contact for cleaners, contractors and building management, logging and following up maintenance and repair requests
Procure stationery, basic equipment, consumables and other supplies, choosing sustainable options and allocating costs to the right teams
Manage staff uniform stock and coordinate uniform orders across the states
Support the set up for meetings and special events
Remotely support the management of other OzHarvest sites in NSW, e.g. phone support and sourcing tradespeople
Administrative support
Manage incoming and outgoing mail and the PO box, including collection/delivery from Australia Post
Receive and process cheque and cash donations at HQ in line with finance procedures
Keep records, trackers and Office Manager resources accurate and up to date
Support other teams with short-term projects as capacity allows, prioritised with the Executive Assistant
Support the Executive Assistant to CEO & VIR, as may be required
About You
You'll bring:
Certificate IV in Business,



Business Administration or equivalent demonstrated experience
Current and Valid Police Check (or willingness to obtain one)Full Australian driver's license
At least two years' experience in business administration or a similar role
Experience providing exceptional customer service
Excellent written and verbal communication skills
Well-developed time management, planning and organisational skills
Experience developing internal systems and processes
Experience coordinating suppliers, contractors, stock and purchasing
Strong technology skills, ideally with MS Office and Salesforce (or ability to learn)
You are:
Committed and enthusiastic toward the purpose and values of OzHarvest.
Energetic, confident, positive and proactive
Friendly, polite, empathetic and culturally sensitive
A role model of excellence in customer service
Strong communication skills and the ability to build and nurture relationships.
A collaborative worker
Someone who maintains exercises a maturity approach with good judgement and discretion
Able to coordinate multiple administration tasks and projects while paying attention to detail
Calm, empathetic and resilient when handling sensitive conversations
Ability to prioritise competing requests
OzHarvest is proud to be an equal opportunity employer that supports diversity, inclusion and belonging. Please note: If you have a Language or Cultural special consideration, a disability or impairment or use assistive technology, please let us know in your Cover Letter when applying. You can ask a support person to help you through the application and interview process.
Applications close on Wednesday 4 November **** and will be reviewed as they arrive, so early applications are warmly encouraged. The role may close sooner if interest is high
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📌 Office Manager (Sydney)
🏢 OzHarvest
📍 Sydney