Job description: - Duties and responsibilities
General
Always check your understanding of the participant's communication
Implement personal hygiene and infection control procedures
Be alert if you notice the participant is distressed or apathetic
Record all work as per the organization's requirements
Work Practices
Managing incoming telephone calls and emails.
Referring to incoming calls to the relevant person
Acting on all enquiries promptly and efficiently.
Assist in booking, preparing and setting up conference/meeting rooms and group events.
Diary management and arranging appointments.
Management of office equipment.
Sort and distribute incoming and outgoing mail.
Submit timely reports and prepare presentations/proposals as assigned.
Assist colleagues whenever needed.
Manage social media accounts.
Build Trusted Relationships
Be reliable, punctual and follow instructions
Communicate directly with the participant unless otherwise directed
Seek permission before entering participants' space or touching them
Respect all person's privacy
Qualifications required: -
Current Worker Screening
Worker NDIS Worker Orientation Module
NDIS Worker Induction Module
Willingness to maintain confidentiality
Ability to provide feedback to management on any issue or concern
Preferred Certificate III in Business or similar
Experience preferred: -
Experience as an office administrator,



office assistant or relevant role
Working with communication systems
Familiarity with office management procedures and basic accounting principles
Working with various cultures and abilities (preferred)
Knowledge of continuous quality improvement principles
Skills preferred: -
Skilled verbal and written communication skills and the ability to remain calm
Proactive, enthusiastic and able to multi-task.
Professional phone manners
Professional phone manners.
A self-starter and ability to work independently.
Strong time management and ability to prioritise.
Ability to use Microsoft Office suite of programs and other office management software.
Ability to work as part of a team and maintain good working relationships.
Self-motivated and trustworthy.
Outstanding interpersonal abilities.
A thorough and systematic approach to your work.
Ability to work as part of a team and maintain good working relationships.
Ability to speak English fluently.
Ability to work with different cultures, genders, ages and ability levels
Ability to build rapport and trust with clients.
Ability to complete the required documentation
Strong time management and prioritization ability.
Reliable and punctual with dedicated professionalism to job and duties.
Exhibit initiative, responsibility, and flexibility
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📌 Administrative In-Charge (Victoria)
🏢 passionatecareservices
📍 Victoria