Giuntabell | Toowong, Brisbane QLD
Full-time | 12-month fixed-term contract (maternity leave cover)
Commencing December **** | Office-based role
Giuntabell is a specialist accounting and financial systems consulting business, helping organisations improve their financial management processes through technology, implementation and ongoing support.
We work with a diverse range of customers, particularly across the not-for-profit and education sectors, implementing and supporting solutions such as Sage Intacct and complementary financial management applications.
We're a cooperative team that values strong customer relationships, practical problem-solving and delivering great outcomes.
About the Role
We're looking for an experienced, organised and proactive Customer Success Manager to join our team in Toowong on a full-time, 12-month fixed-term contract commencing December ****, providing maternity leave cover.
This is a varied and rewarding role combining customer relationship management, software implementation project coordination and commercial account management.
You'll be a key point of contact for our existing customers, working closely with our technical consultants, software partners and leadership team to ensure a positive customer experience throughout implementation and ongoing support.
You don't need to be a technical software consultant. We're looking for someone who can confidently manage relationships, coordinate projects, take ownership of customer renewals and keep multiple priorities moving.
What You'll Be Doing
Customer Relationship Management
Build and maintain strong relationships with existing customers.
Lead regular customer check-ins and service review meetings.
Understand customer needs and proactively identify opportunities to improve their experience.




Manage customer concerns and coordinate appropriate follow-up.
Identify opportunities for additional software, services and training.
Implementation Project Coordination
Coordinate multiple software implementation projects alongside technical project leads.
Facilitate project kick-off meetings and regular project status meetings.
Track project milestones, deliverables, risks and outstanding actions.
Coordinate project documentation, customer approvals and sign-offs.
Organise customer training and support the transition from implementation to ongoing support.
Maintain accurate project records and tasks using Asana.
Customer Renewals and Commercial Account Management
Manage customer software subscription renewals from start to finish.
Prepare renewal quotations, proposals and customer communications.
Coordinate pricing discussions, subscription changes and commercial approvals.
Manage customer support plan renewals, upgrades and changes.
Liaise with software vendors regarding licensing, subscriptions and pricing.
Identify customer retention risks and opportunities for additional services.
Customer Support Coordination
Act as a point of contact for customer support escalations and service concerns.
Work collaboratively with technical consultants and the support team to coordinate issue resolution.
Monitor outstanding requests and follow up to ensure customers are kept informed.




Monitor service delivery against agreed support plans and service commitments.
About You
We're looking for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering a great customer experience.
Ideally, you'll have:
Experience in customer success, account management or client relationship management.
Experience coordinating or managing multiple projects simultaneously.
Strong communication and stakeholder management skills.
Confidence leading customer meetings and managing expectations.
Experience with customer renewals, commercial discussions or account management.
Excellent organisational skills and attention to detail.
Strong problem-solving skills and a proactive approach.
Confidence using Microsoft 365 and business management systems.
Highly regarded, but not essential:
Experience in SaaS, ERP, financial software or technology consulting.
Knowledge of Sage Intacct or similar financial management systems.
Experience with software implementation projects.
Familiarity with Asana, Freshdesk or similar platforms.
Experience working with not-for-profit or education organisations.
Why Join Giuntabell?
Enjoy a varied role combining customer relationships, project coordination and commercial account management.
Work alongside a friendly, supportive and collaborative team in our Toowong office.
Build meaningful relationships with a diverse range of customers.
Gain exposure to leading financial management software and technology solutions.
Make a genuine contribution to customer success and business outcomes.
Location:
Toowong, Brisbane QLD (fully office-based)
Employment:
Full-time, 12-month fixed-term contract
Commencement:
December ****
Reports to:
Senior Partner
#J-*****-Ljbffr

📌 Customer Success Manager (Brisbane)
🏢 Giuntabell
📍 Brisbane