Be part of something big — where strong leadership keeps cash flow moving.
At Certis, our purpose is simple — to make our world safer, smarter, better. We're Australia's only next‐generation security company operating at scale, and behind every strong operation is a finance function that's just as sharp, commercial, and outcome‐driven.
As we continue to grow and modernise, we're looking for a Collections Team Leader who can lead from the front, drive results, and build a high‐performing team in a fast‐moving environment.
As a Collections Team Leader, you'll play a critical role in protecting the financial health of the business. You'll lead the day‐to‐day collections operation, ensuring outstanding receivables are managed effectively, ethically, and in line with regulatory requirements.
You'll sit at the intersection of people leadership, operational delivery, compliance, and customer experience — coaching your team to achieve results while maintaining strong, professional relationships with customers. Your work directly supports business sustainability, risk management, and long‐term performance.
About the Role
This is a hands‐on leadership role for someone who enjoys staying close to the work while bringing out the best in others. This role would suit someone with some supervisory experience looking to gain more as well as lead from the front in actioning collections. The base salary budget for this role is $90,000 plus super.
You'll lead a small, capable collections team, manage complex or escalated matters, and use data and systems to drive performance.



Success in this role means balancing commercial outcomes with compliance and care — not just collecting dollars but protecting relationships and reputation.
What You'll Be Doing
Lead & Motivate
Coach and support a team of Collections Officers
Set clear expectations, priorities, and performance standards
Provide regular feedback, development support, and escalation cover
Drive Results
Oversee the active management of debtor portfolios
Support complex, high‐risk, or escalated collection matters
Reduce aged debt and improve cash flow outcomes
Stay Compliant
Ensure all activities meet legislative, regulatory, and internal requirements
Maintain accurate, audit‐ready case notes and records
Identify and elevate risks early
Improve the Way We Work
Use systems, reporting, and data to track and improve performance
Contribute ideas to enhance efficiency, quality, and customer outcomes
Partner with Finance and Operations to resolve issues impacting recovery
About You
You're confident, grounded, and commercially minded — a leader who can motivate people while staying close to detail and risk.
You'll bring
Experience in collections, credit control, or accounts receivable
Previous leadership, supervisory, or coaching experience
Robust communication and negotiation skills
Sound judgement, resilience, and attention to detail
Comfort working in a target‐driven,



evolving environment
Bonus points if you have
Microsoft Dynamics 365 experience
Experience in regulated or high‐volume environments
Exposure to compliance frameworks
A finance or business qualification
Benefits & Culture
What We Offer:
Technology-led, intelligent security and facilities management solutions across Australia's most critical sectors.
Collaborative, fast‐paced work environment with hybrid work arrangements.
Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported,respectedand empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.
Certis Security Australia Master License
Sydney Night Patrol & Inquiry Co Pty Ltd
NSW*********
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NT 345
SA ISL ******
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Certis Security Australia Pty Ltd
NSW *********
ACT********
QLD *******
WASA *****
SA ISL ******
VIC Z*********S
VIC Z*********S
NT ****
TAS *********
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📌 Collections Team Leader (Sydney)
🏢 Certis Group
📍 Sydney