Customer Service Specialist
CUSTOMER SERVICE SPECIALIST – CLUB MARINE – MELBOURNE, VIC
As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since ****. We're actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia's largest general insurers.
Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone.
About the role
Based in our Melbourne office with FT role shifts between Monday to Sunday.
Monday to Friday 8am to 8pm (AEDT)
8am to 5 pm (AEDT) Saturday and Sunday
Working two days in the Melbourne office is a minimum requirement.
Key customer facing role whereby you are taking customers incoming calls
High pressure environment which requires excellent multi-tasking skills
Training, support and tools of trade provided to assist you succeed
About you
Motivated by Member success stories
Influence a whole business with customer advocacy
Want to constantly update your skills in a respected Insurer
Be part of a successful business
Thrive in a fast-paced environment by demonstrating resilience and adaptability
Strong problem-solving skills with innovative and effective solutions
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!




Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
For more details about our perks, visit the Allianz Careers site.
About our culture
At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let's care for tomorrow.
Important Notice
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📌 Customer Service Specialist (Melbourne)
🏢 Allianz Australia
📍 Melbourne