Fraud & Scams Officer | Major Australian Bank | $45/hr + Super
Parramatta, Sydney NSW | Contract Opportunity | 9 November Start
The Opportunity Kennedy Reid is partnering with one of Australia's leading financial institutions to recruit multiple
Fraud & Scams Officers
for an urgent November intake.
This is an excellent opportunity to join a well-established banking contact centre, supporting customers who have experienced or may be at risk of fraudulent activity, scams or unauthorised transactions.
We are looking for customer-focused professionals who can demonstrate empathy, strong problem-solving skills and the ability to remain calm when dealing with sensitive and potentially distressing situations.
Candidates with experience in banking, financial services, fraud prevention, disputes, collections, hardship or high-volume contact centres are strongly encouraged to apply.
What's on Offer?
$45 per hour + superannuation (subject to final confirmation)
Casual Contract opportunity with a major Australian bank
Parramatta location
Start date:
Monday, 9 November ****
Structured onboarding and training
Exposure to fraud prevention, financial crime and banking operations
Supportive, team-based contact centre environment
Opportunity to develop specialist banking and financial crime experience
The Role
As a Fraud & Scams Officer, you will be responsible for supporting customers who have concerns about suspicious transactions, scams or potential fraudulent activity.
Your responsibilities will include:
Handling inbound customer enquiries relating to suspected fraud, scams and unauthorised transactions.




Providing empathetic, professional support to customers experiencing financial distress or uncertainty.
Gathering relevant information and asking appropriate questions to understand customer circumstances.
Identifying potential fraud indicators and escalating suspicious activity in accordance with internal procedures.
Assisting customers with next steps and explaining relevant processes clearly.
Maintaining accurate customer records and case notes.
Following banking policies, privacy requirements and compliance procedures.
Working collaboratively with internal teams to support positive customer outcomes.
Meeting quality, productivity and service standards within a fast-paced contact centre.
About You
To be successful, you will ideally demonstrate:
Previous experience in a high-volume, phone-based customer service environment.
Strong communication skills, empathy and active listening.
Confidence handling difficult, emotional or distressed customers.
Excellent attention to detail and the ability to follow structured procedures.
Strong problem-solving and investigative skills.
Ability to navigate multiple systems while speaking with customers.
A qualified, resilient and customer-focused approach.




Flexibility to work rotating shifts, including weekends.
Highly Regarded Experience
Banking or financial services contact centres.
Fraud detection, scam prevention or transaction disputes.
Financial crime, AML/KYC or transaction monitoring.
Credit cards, payments or banking operations.
Collections, recoveries or financial hardship.
Customer complaints, escalations or vulnerable customer support.
Direct fraud experience is advantageous but not essential. We welcome applicants with strong transferable customer service and problem-solving skills. Important Availability Requirements This is an urgent recruitment process.
Interviews:
Expected from Friday, 16 October ****.
Commencement:
Monday, 9 November ****.
Location:
Parramatta.
Roster:
Rotating shifts, including weekends. Flexibility outside standard business hours may be required.
Applicants must be available to commence on 9 November, including completion of any required notice period.
Applications are being reviewed immediately, with interviews being arranged at short notice.
Due to the urgency of this intake, shortlisted applicants will be contacted promptly.
Kennedy Reid is committed to providing equal employment opportunities and welcomes applications from candidates of diverse backgrounds.
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📌 Fraud & Scams Contact Centre Officers - Multiple Positions (Sydney)
🏢 Kennedy Reid Pty
📍 Sydney