Job Description
Front Office & Reservations (Hospitality & Tourism) n
Artique is a leading resort in Surfers Paradise, and we're on the lookout for an enthusiastic and customer-focused Resort Receptionist to join our front office team. If you thrive in a fast-paced environment and have a passion for delivering exceptional guest experiences, we want to hear from you!
About the Role: n
As a Resort Receptionist, you will be the face of our resort, ensuring each guest receives a warm and welcoming experience from check-in to check-out. We are looking for someone who is vibrant, friendly, and can maintain a positive attitude, even during busy times.
Key Responsibilities: n
Provide outstanding customer service with a smile, ensuring all guests feel valued and cared for.
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Handle phone and online reservations efficiently, managing multiple tasks with attention to detail.
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Facilitate smooth check-ins and check-outs, ensuring guest satisfaction throughout their stay.
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Use various computer programs,



including property management software like Resly, with confidence and precision.
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Collaborate with team members to maintain a seamless front desk operation.
About You: n
You are a team player with strong organisational skills and a knack for time management.
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You have a cheerful personality and enjoy making our guests feel at home.
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Previous experience in resort/hotel reservations or reception is preferred.
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You have solid computer skills and can navigate multiple software programs with ease.
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You're reliable, professional, and ready to contribute to our dynamic team.
Work Schedule: n
The front desk operates from 9am to 5pm on weekdays and 9am to 4pm on weekends.
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The role includes a mix of weekday and weekend shifts, with an initial focus on mid-week shifts.
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This is initially a part time/casual role.
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